Problem
Server information for troubleshooting license, connection and/or updating problems.
Solution
The preferred method for whitelisting all the i3-connect.com servers is to whitelist:
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*i3-technologies.com
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*i3-technologies.services
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*i3-connect.com
*i3-connect.services.
opThis is easiest, and you don’t have to do anything if we ever do a minor change to a server address. If this is not possible (or allowed), then these are the server addresses in use at this time:
General domains
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i3-technologies.com -
i3-technologies.services -
i3-connect.com -
i3-connect.services
License Server
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https://license.i3-technologies.com
I3Allsync License Server
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https://i3allsync.license.i3-technologies.com
Firmware Server
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https://ota.i3-technologies.com -
https://ota.i3-technologies.services -
https://ota.i3-connect.com -
https://ota.i3-connect.services
Software Update Server:
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https://updates.i3sw.i3-technologies.com -
https://software-updates.i3-technologies.services/ -
https://updates.i3sw.i3-connectc.com -
https://software-updates.i3-connect.services/
Cortex (i3RDM) server
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https://rdm.i3-technologies.com -
https://rdm.i3-technologies.services -
https://rdm-socket.i3-technologies.services -
https://rdm.i3-connect.com -
https://rdm.i3-connect.services -
https://rdm-socket.i3-connect.services -
https://video.twilio.com -
https://global.vss.twilio.com/ -
http://userprofiles.i3-technologies.services -
https://cortex.i3-connect.com
Amazon AWS S3 Locations
The endpoints below contain wildcards.
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https://i3ota[*].s3.eu-west-1.amazonaws.com
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https://i3store[*].s3.eu-west-1.amazonaws.com
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https://i3-qr-service[*].s3.eu-west-1.amazonaws.com
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https://i3-rdm[*].s3.eu-west-1.amazonaws.com
The i3Allsync license server has no web interface, so when testing with a browser you will probably only get a security certificate error, but this is normal and is actually confirmation that the address was not blocked.