The i3CONNECT troubleshooting page is your quick starting point when something isn’t behaving as expected, with a set of general help topics plus direct links to support info for specific display models. It’s built so you can skip the guesswork, find the right instructions faster, and get your screen back to “ready for the next lesson or meeting” with minimal fuss.
Troubleshooting: general topics
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Debug a display that appears to be malfunctioning -
Update system firmware via USB without remote -
Find the serial number on your display or software -
Find firmware version using 'device info' on the display - i3CONNECT / i3-TECHNOLOGIES (i3TOUCH) -
Test RS232 and TCP-UDP control boxes and cables connected to i3CONNECT displays -
Change the refresh rate of your Windows device when connected to the display -
Capturing logs and support information for bug fixing -
Policy on defective pixels on an i3CONNECT display -
Preventing static electricity when touching displays: causes, measures, and tips -
Firmware Update Guide Without Remote Controller for i3TOUCH V-One
Troubleshooting: i3CONNECT products
Displays
Accessories
Troubleshooting for i3CONNECT OPS
Troubleshooting for i3CAMERA PRO
Troubleshooting: legacy products