Get support
i3CONNECT

Main

CTOUCH Sphere

How to's for Sphere

Creating a CTOUCH Sphere connect code
Creating a CTOUCH Sphere Account
Give my dealer / reseller permission to manage my CTOUCH touchscreens in Sphere
Using Wake-On-Lan (WOL) functionality for CTOUCH touchscreens

Documentation for Sphere

User Manual for Sphere
Network requirements for Sphere

FAQs for Sphere

Using dealer codes to allow dealer's to manage your CTOUCH displays in Sphere
Using a connect code to install multiple CTOUCH touchscreens at once with Sphere
Adding a CTOUCH touchscreen to Sphere which is installed and operational (in use)
What does it mean to allow CTOUCH Service access to provide support?

Release notes for Sphere

Tech Update

Subscribe to the Tech Update newsletter

Tech Update Articles

What's new in i3WHITEBOARD 1.21.0?
What's new in i3RDM 2.7.0?
What's new in i3WHITEBOARD 1.20.0?
What's new in i3RDM 2.6.0?
Firmware Releases October 7th 2024
What's new in i3RDM 2.5.0?

Chronological Release Notes Overview

i3CONNECT Walnut W1

Specifications and features

Product brochures
RS232 Command Specifications

Installation Manuals

i3RDM - Remote Device Management

Introduction

i3RDM - Manual

Getting Started

Account Registration
Adding an i3TOUCH display to your i3RDM account

Dashboard Overview

Controlling your Devices

Device details page

Device detail page widgets

Device info widget
Storage widget
Connectivity widget

Additional device information tables

Device apps overview table
Device groups overview table
Pending actions overview table
Firmwares overview table
User profiles overview table

Device groups
Remote Configuration
i3TOUCH firmware management

Remote Installation of apps

Adding your own apps to i3RDM
Installation of apps
App repository command history

Action History
Sending a message to the display

User Management

i3RDM Server User Management
User profiles

Optional: i3CAIR Module

Video Tutorials

Release Notes

i3RDM Client 2.3.0
i3RDM Server 2.3.0
i3RDM Server 2.5.0
i3RDM Server 2.4.0
i3RDM Client 3.4.0
i3RDM Server 1.7.0
i3RDM Server 1.6.5
i3RDM Client 2.5.0
i3RDM Server 1.8.0
i3RDM Client 2.6.0
i3RDM Client 2.7.0
i3RDM Client 2.7.1
i3RDM Server 1.10.0
i3RDM Client 2.8.0
i3RDM Client 2.8.1
i3RDM Server 1.11.0
i3RDM Client 3.0.5
i3RDM Server 2.2.0
i3RDM Client 3.1.1
i3RDM Client 3.2.0
i3RDM Server 2.3.1
i3RDM Server 2.3.2
i3RDM Server 2.3.3
i3RDM Server 2.3.4
i3RDM Client 3.3.0
i3RDM Client 3.3.3
i3RDM Server 2.4.2 (maintenance)
i3RDM Client 3.3.4
i3RDM Client 3.3.5
i3RDM Client 3.3.6
i3RDM Client 3.4.1
i3RDM Client 3.3.7
i3RDM Client 3.4.2 (hotfix crash loop)
i3RDM Client 3.6.1
i3RDM Server 2.7.0
i3RDM Server 3.0.0 - i3CONNECT Cortex
i3RDM Client 3.8.0
i3RDM Server 3.0.1 - i3CONNECT Cortex
i3RDM Server 3.0.1 Hotfix
i3RDM Client 3.8.1
i3RDM Client 3.8.3
i3RDM Client 3.8.4
i3RDM Client 3.9.0
i3RDM Server 3.1.1 - i3CONNECT Cortex
i3RDM Server 3.1.2 - i3CONNECT Cortex
i3RDM Client 3.9.1
Cortex (web) 3.2.0
Cortex (client) 3.10.0
Cortex (client): 3.10.1 release notes

i3TOUCH PX

Product Specifications

i3TOUCH PX Spec Sheet - English
i3TOUCH PX Productblad - Nederlands
i3TOUCH PX Datenblatt - Deutsch
i3TOUCH PX Fiche Technique - Français
i3TOUCH PX Ficha de producto - Español
i3TOUCH PX Scheda Tecnica - Italiano

Manual - i3TOUCH PX

General Safety Precautions
Product Appearance
Installation Guide
Turning On/Off
The i3STUDIO Software suite
Settings
Whiteboarding with i3WHITEBOARD
Browsing
Present
Quick Troubleshooting
Maintenance

Manual - i3TOUCH PX PDF-format
Video Tutorials

Firmware release notes

PX and PXr Firmware 3.0.3 (including i3Studio)
i3TOUCH PX 3.0.6 - 24/02/22
i3TOUCH PX 3.0.9 - 22/04/22
i3TOUCH PX 3.0.11
i3TOUCH PX 3.0.12
i3TOUCH PX 3.0.13

CTOUCH Riva R2

Documentation for Riva R2

User Manual and Quick Start Guide for Riva R2
UBoardMate 3 user manual for Riva R2
Installation Guide for Riva R2 (Connected To Internet)
Installation Guide for Riva R2 (Without Internet Connection)
Operating Systems supported by Riva R2
RS232 Protocol for Riva R2
Technical Drawings for Riva R2
Energy Label for Riva R2
CE and UKCA declaration of conformity (EU / UK)
EShare for Riva R2

Touch Drivers for Riva R2

How to's for Riva R2

Creating a Sphere connect code for Riva R2
Getting Started with Riva R2 - Quick Menu and Power On
Connecting via HDMI on Riva R2 - Laptop to Display
Connecting via USB-C on Riva R2 - Laptop to Display
Connecting to WiFi on Riva R2
Using the annotation tool (instant whiteboard) on Riva R2
Backlight mute: Hiding the screen whilst audio plays on the Riva R2
Using the App Store and Favourite Apps on Riva R2
Using PDF's and Microsoft PowerPoint on Riva R2
Find Screenshots using File Commander on Riva R2
Connecting Cloud Accounts in File Commander on Riva R2
Update firmware on Riva R2 using the internet - Over The Air (OTA) update

FAQ's for Riva R2

Radix: Network requirements on Riva R2
EShare: Network requirements on Riva R2
Which functions are supported with EShare on the CTOUCH Riva R2 display?
AquaMail app - Where can I find more information

Release note for Riva R2
Warranty for Riva R2

CTOUCH Neo

Documentation for Neo

User Manual and Quick Start Guide for Neo
Installation Guide for Neo (Connected To Internet)
RS232 Protocol for Neo
Technical Drawings for Neo
JSON API specification for Neo
CE and UKCA - Neo declaration of Conformity for EU / UK

How to's for Neo

Creating a Sphere connect code for Neo
Configuring Sphere on Neo
AirServer: Rename the device for wireless sharing on Neo
Using the power on / off timer
Remotely manage Neo with Sphere or RS232
Updating Firmware on Neo
Using the Neo whiteboard
Installing the Neo Cable Lock
Wireless screen sharing on Neo with AirServer
Changing favourite apps on the Neo home screen
Changing the startup logo on Neo
Creating a custom boot logo for Neo
Enable / disable the USB ports on Neo
Change the wallpaper on Neo
Enable / Disable Touch control on Neo

FAQ's for Neo

Security Levels on Neo
Network requirements for Neo / AirServer
Fixing delayed 4K wireless sharing via AirPlay on the Neo
Changing the AirServer wallpaper on Neo
Can I install applications on Neo?
Disable PIN code of the Neo settings menu
Barco Clickshare compatibility of Neo
NFC Reader on the Neo: how does it work?
CTOUCH Essentials or Android Upgrade Modules on Neo

Is Neo available with different bezel colors?
Firmware Release Notes for Neo
Does Neo require installing drivers (touch / wireless sharing)?
Warranty for Neo

i3CAIR

Technical Product Specification Data Sheet
User Manual for i3CAIR
i3MultiBracket
i3CAIR How-To Video

Release notes

i3CAIR (sensorbox) 1.1.8
i3CAIR 1.2.0
i3CAIR 1.2.3
i3CAIR 1.4.2
i3CAIR 1.5.0

i3LEARNHUB

Product Sheets
Quick Start Guide
Training Center

i3TOUCH X3

Specifications and Features

Product Brochures
Specification Data Sheets
Conformity and Type Approval

User Manual for i3TOUCH X3

General Safety Warnings and Precautions
Product Overview
Remote Control - Overview
Installation
Getting Started
Home Interface
Updates
Whiteboarding with i3WHITEBOARD
Wireless Presenting
Device Settings
Screen Maintenance
RS232 Command Sheet
Type Approval and Conformity Regulations

Firmware Release Notes

3.0.4 - Firmware Release Notes
3.0.3 - Firmware Release Notes
3.0.1 - Firmware Release Notes
3.0.0 - Firmware Release Notes
2.1.0 - Firmware Release Notes
2.0.4 - Firmware Release Notes

Available app versions (OTA)

i3LYFT

Installation Manual for i3LYFT
Specification Data Sheets for i3LYFT

i3FLEX

Product sheets
Instruction Manual

i3TOUCH EX

i3TOUCH EX Productsheet - English
i3TOUCH EXi

Manual - i3TOUCH EX

Manual - PDF Format
General Safety Precautions
FCC Statement
Control Panel
Connections
The i3STUDIO Software suite
Look for Updates
Whiteboarding with i3WHITEBOARD
Settings
Browsing
Present
Quick Troubleshooting
Maintenance
RS232-C Command Sheet

Quick Start Guide - PDF Format
Video Tutorials

Firmware release notes

i3TOUCH EX 3.0.13
i3TOUCH EX 3.0.15
i3TOUCH EX 3.0.18 - 26/04/22
i3TOUCH EX 3.1.0
i3TOUCH EX 3.1.3
i3TOUCH EX 3.1.5

i3GLIDE

Product Sheets
Installation guide

i3CAMERA PRO

Product Specifications PRO

Manual PRO

i3CAMERA PRO - User Manual EN
i3CAMERA PRO - Handleiding NL
i3CAMERA PRO - Manual de usuario ES
i3CAMERA PRO - Handbuch DE
i3CAMERA PRO - Manuel FR

i3MultiBracket

i3STORE

Compatibility Requirements
Integration with i3LAUNCHER
User Interface
Update Mechanism

Release Notes

i3STORE 2.1.1
i3STORE 2.2.0
i3STORE 2.2.2
i3STORE 2.2.3
i3STORE 2.3.0

Published Apps Release Notes

Zebrix Release Notes

Zebrix 1.1.0 (Zebrix)
Powerpoint 16.0.15028.20116 (PowerPoint)
Prezi Viewer 2.19.3-13568 (Prezi)
WPS 16.3 (WPS)
Zoom 5.11.1.6880 (Zoom)
Firefox 102.2.0 (Firefox)
Q-play 2.2.1

i3STORE 2.3.1
i3STORE 2.4.0
i3STORE 2.5.0
i3STORE 2.6.1
i3STORE 2.5.1
i3STORE 2.7.1
i3STORE 2.8.3
i3STORE 2.8.4
i3STORE 2.11.0
i3STORE 2.12.0
i3STORE 2.12.1

i3-Technologies Troubleshooting

i3-Technologies Displays Troubleshooting

i3TOUCH Troubleshooting

i3TOUCH E10 Troubleshooting

i3TOUCH E10r how to solve "i3Store has stopped" error
i3TOUCH E10 - LICENSE MANAGER certification expired

i3TOUCH EX Troubleshooting

i3TOUCH EX How to change the physical keyboard layout
i3TOUCH EX write systemFW without remote controller
i3TOUCH EX How to install apps from "unknown source"
i3TOUCH EX How to clear cache and data from an application
i3TOUCH EX rewrite touchFW and calibrate
i3TOUCH EX How to disable the cast-to feature
i3TOUCH EX How to put custom wallpaper
i3TOUCH E10 / EX Allow .APK installation from unknown sources
i3TOUCH EX motion sensor doesnt work systemFW 3.0.10
i3TOUCH EX systemFW to i3STUDIO 3.0.10 fails via OTA
i3TOUCH EX remove settings password
i3TOUCH EX65 display can have some ghost touches when two EX65 displays are mounted very close together.
I3TOUCH EX How to change your wallpaper
I3TOUCH EX Remove pin code from lock screen and settings
i3TOUCH EX How to test your touch

i3TOUCH E-ONE Troubleshooting

i3TOUCH E-ONE write systemFW without remote controller
i3TOUCH E-ONE touch signal test
i3TOUCH E-One & EX How to do a factory reset
i3TOUCH E-ONE check for OTA systemFW update
I3TOUCH ES, EX, and E-One How to connect a bluetooth device
I3TOUCH E-ONE How to activate/deactivate USB Tethering
I3TOUCH E-ONE Remove pin code from lock screen and settings
i3TOUCH E-One How to change your wallpaper
i3TOUCH E-ONE How to enable/disable pixel shift
I3TOUCH E-One How to prepare the Display hotspot to connect i3Allsync transmitters
i3TOUCH E-ONE Choose the start-up option
i3TOUCH E-ONE how to disable Android

i3TOUCH ES Troubleshooting

i3TOUCH ES How to do a factory reset
i3TOUCH ES write systemFW without remote controller
i3TOUCH ES How to check touch firmware
i3TOUCH ES How to test your touch
i3TOUCH ES How to update touch firmware
i3TOUCH ES hdmi cec does not work
i3TOUCH ES the volume bar slides automatically back
i3TOUCH ES install .APK file

i3TOUCH P2 Troubleshooting

i3TOUCH P2 write systemFW without remote controller
i3TOUCH P2 & ULTRA 2.4GHz WiFi network channel support note

i3TOUCH PX Troubleshooting

i3TOUCH PX write systemFW without remote controller
i3TOUCH PX How to clear cache and data of Whiteboard/Annotate
i3TOUCH PX How to do a factory reset
i3TOUCH PX How to test the touch on PX
i3TOUCH PX How to upgrade touch firmware on the PX
i3TOUCH PXr / i3SIXTY PRO Rotation tool for Windows
i3TOUCH PX check for OTA systemFW update

i3TOUCH X-ONE Troubleshooting

i3TOUCH X-ONE write systemFW without remote controller
i3TOUCH X-ONE how to update touch firmware
i3TOUCH X-ONE How to disable the cast-to feature
i3TOUCH X-ONE How to clear cache and data from an app
i3TOUCH X-ONE / X2 How to test your touch
i3TOUCH X-ONE how to disable Android
i3TOUCH X-ONE How to do a factory reset
i3TOUCH X-ONE Set when you want the OPS to boot up
i3TOUCH X-ONE Clock app has limited functionality
i3TOUCH X-ONE my new device is having issues updating on first boot
i3TOUCH X-ONE how to replace the wifi module
i3TOUCH X-ONE HDMI1 display label does not match HDMI1 input software/remote controller button or RS232 command
i3TOUCH X-ONE How to change the standard browser
i3TOUCH X-ONE How to install an APK through USB stick
i3TOUCH X-ONE check for OTA systemFW update
i3TOUCH X-ONE How to change your wallpaper
i3TOUCH X-One How setup the multifunctional button
i3TOUCH X-ONE how to change your start-up channel
I3TOUCH X-One How to see the software version of an app
I3TOUCH X-ONE How to prepare the Display hotspot to connect i3Allsync transmitters

i3TOUCH X2 Troubleshooting

i3TOUCH X2 check for OTA systemFW update
i3TOUCH X2 How to clear cache and data from an app
i3TOUCH X2 write systemFW without remote controller
I3TOUCH X2 How to prepare the Display hotspot to connect i3Allsync transmitters
i3TOUCH X2 / X-One How to test your touch

i3TOUCH X3 Troubleshooting

i3TOUCH X3 write systemFW without remote controller
i3TOUCH X3 first-time boot procedure
i3TOUCH X3 touch test tool
i3TOUCH X3 how to clear the cache and data from an app
i3TOUCH X3 check for OTA systemFW update
i3TOUCH X3 How to do a factory reset
i3TOUCH X3 RS232 commands are not working (anymore)

i3TOUCH ULTRA Troubleshooting

i3TOUCH ULTRA write systemFW without remote controller
i3TOUCH ULTRA How to clear cache and data from an app
i3TOUCH ULTRA How to do a factory reset
i3TOUCH ULTRA How to test the touch

How to capture logs with the Logcat Reader app
i3TOUCH EDLA Video conferencing sound settings (Microsoft Teams & Google Meet)
i3TOUCH information about the motion sensor

i3SIXTY Troubleshooting

i3SIXTY 1 Troubleshooting

i3SIXTY 1 (S4300) write system firmware via USB

i3SIXTY 2 Troubleshooting

i3SIXTY 2 write systemFW without remote controller
i3SIXTY 2 Upgrade camera systemFW
i3SIXTY 2 mobile stand F43-C-2 installation manual
I3SIXTY2 How to calibrate your USB-C camera ports.
I3SIXTY2 How to calibrate your USB-C camera ports (ESP)

i3SIXTY 3 Troubleshooting

i3SIXTY 3 How to test your touch
i3SIXTY 3 check for OTA systemFW update
I3SIXTY 3 how to clear the cache and data from an app
i3SIXTY 3 write systemFW without remote controller
i3SIXTY3 camera - manually upgrade the camera

i3HUDDLE Troubleshooting

i3HUDDLE 3.2.6 installation guide and FAQ

i3TOUCH General Display Troubleshooting

i3APPS Clear cache and data
i3APPS Device has not been registered in our license server.
i3TOUCH how to solve or prevent inacurate touch input
i3TOUCH RS232 / TCP-UDP testing
i3TOUCH how to update the Zoom app
I3TOUCH general How to prepare the Display hotspot to connect i3Allsync transmitters
Cleaning guidelines for your favorite i3TOUCH display

i3WALL X PLUS replace an LED module

i3ALLSYNC Troubleshooting

i3ALLSYNC How to pair an Allsync dongle to a display
i3ALLSYNC Touch TX (USB-C & HDMI) MAC address
i3ALLSYNC performance test
i3ALLSYNC connected users not showing as connected users

i3ALLSYNC SOP

1 Connection issue

CASE 1-A TX-RX Connection issue
CASE 1-B Airplay Connection issue
CASE 1-C Google Cast Connection issue (Android device)
CASE 1-D Google Cast Connection issue (Google Chrome)
CASE 1-E HDMI/Type C Tx Connection issue

2 Audio issue

CASE 2-A No audio from i3ALLSYNC android RX after mirroring

3 Touch back issue

CASE 3-A Unable to touch back with i3ALLSYNC MAC TX

4 Pairing issue

CASE 4-A HDMI transmitter / USB-C transmitter

FAQ

How HDMI /Type C Tx pairing works
How to retrieve PMplayer.txt
How to turn on the permission in Mac OS for Google Cast
How to grant permission for touch back on Mac OS
How to Reset the app
Advance Troubleshooting of Airplay

i3ALLSYNC check version
i3ALLSYNC TX45 How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC enable/disable hardware decode
i3ALLSYNC USB-C TX (5ghz) How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC TX46 How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC reinstall Allsync audio drivers

i3CAST-TO Troubleshooting

i3CAST-TO How to pair 2 displays with i3Cast-to
I3Allsync How to make an Cast-to connection

i3STUDIO Troubleshooting

i3STUDIO provide device info of
i3STUDIO give your device a unique name
i3STUDIO/CONNECT provides device info
i3CONNECT provide device info

i3APPS Troubleshooting

i3ANNOTATE Troubleshooting

i3ANNOTATE 2.0 what's new
I3ANNOTATE V2 installation conditions - information for system administrators

i3COLAB Troubleshooting

i3COLAB How to link MS Whiteboard in Colab/huddle Launcher
i3COLAB 3.2.8 installation guide and FAQ
I3COLAB Changing the conferencing app

i3LEARNHUB Troubleshooting

I3LEARNHUB How to create a folder tree

i3STORE Troubleshooting

i3STORE make sure apps are up to date

i3RDM Troubleshooting

I3RDM How to install an APK trough RDM

3rd Party devices Troubleshooting

How to change the refresh rate of your external monitor
How to correctly install macOS driver package

i3WHITEBOARD Troubleshooting

I3WHITEBOARD check the software version
I3WHITEBOARD The AR tools are not available

i3PERIPHERALS Troubleshooting

i3COMPUTER / OPS Troubleshooting

i3COMPUTER OPS#10 update bios
i3COMPUTER OPS x07 keeps rebooting in i3TOUCH E10/E10r displays
i3OPS EDLA when starting the conference it appears that the sound and microphone are not working
i3OPS x12UW Winlo64.sys "A driver cannot load on this device"

i3BOARD Troubleshooting

i3BOARD the windows calibration is not on point
i3BOARD i dont have touch/bad calibration on my i3boardv06 icw macbook

i3CAMERA Troubleshooting

I3CAMERA Pro 4k microphone not working in windows/android

i3FLOORSTAND / LIFT

i3FLOORLIFT doesnt move up/down anymore

i3GLIDE Troubleshooting

i3GLIDE Extended installation and balancing instructions

CTOUCH OPS

Install Windows 10 on CTOUCH OPS

CTOUCH OPS - 12th Generation (Serial number starts with i5C212N/i5N212N)

Drivers for CTOUCH OPS (12th Generation)
CE - EU Declaration of Conformity for CTOUCH OPS 12th Generation

CTOUCH OPS - 11th Generation (Serial number starts with i5C112N)

CTOUCH OPS - 10th Generation (Serial number starts with i5C011N / i5N011N / i5C012N)

Quick Start Guide for CTOUCH OPS (10th Generation)
Drivers for CTOUCH OPS (10th Generation)
Specification sheet or CTOUCH OPS (10th Generation)
Install Windows 10 Local Account on CTOUCH OPS 10th gen
Warranty for CTOUCH OPS (10th Generation)

CTOUCH OPS - 8th Generation (Serial number starts with i5C811N / i5C801N / i3C811N)

Drivers for CTOUCH OPS (8th Generation)
Using multiple LAN PoE ports shut's down the CTOUCH OPS (8th Generation) - Troubleshooting
Quick Start Guide for CTOUCH OPS (8th Generation)
Specification datasheet for CTOUCH OPS (8th Generation)
Warranty for CTOUCH OPS (8th Generation)

i3PROJECTOR

Product Specifications Laser Projector L3604W

Manuals

i3PROJECTOR L3604 Manual - English

Usage Notice

Safety Information
Precautions

Package Overview

Installation

Connecting the Projector
Powering the Projector On / Off
Adjusting the Projected Image

User Controls

Control Panel & Remote Control

On-screen Display Menus

How to operate
Picture
Screen
Settings
Volume
Options
3D
LAN Menu

Remote Management

With a Web Browser
Direct Connection from Computer
Access to Web Management Page

Appendices

Installing and Cleaning the Optional Dust Filter
Compatibility Modes
RS232 Commands and Protocol Function List
Wall Mount Installation
Regulation & Safety Notices

Manual Lamp Projector 3303w
Product Specifications Lamp Projector 3303W
i3Projector 3303wi - Drivers

i3TOUCH X-ONE

User Manual for i3TOUCH X-ONE

General Safety Warnings and Precautions
Getting Started with i3STUDIO software suite
Whiteboarding (i3WHITEBOARD)
Presenting (i3ALLSYNC)
Conferencing (Zoom Meetings)
Software Updates (i3STORE)
RS232 Command Sheet
Type Approval and Regulations

Specifications and Features

Product Brochures
Specification Data Sheets
Conformity and Type Approval

Video Tutorials

Release Notes

i3TOUCH X-ONE 1.1.7
i3TOUCH X-ONE 1.2.1
i3TOUCH X-ONE 1.2.4
i3TOUCH X-ONE 1.3.1
i3TOUCH X-ONE 1.4.2
i3TOUCH X-ONE 1.4.7
i3TOUCH X-ONE 1.4.8
i3TOUCH X-ONE 1.5.0
i3TOUCH X-ONE 1.5.1

Available app versions (OTA)

CTOUCH Laser Air

Documentation for CTOUCH Laser Air
Drivers for the CTOUCH Laser Air

FAQs for Laser Air

Starting up on a specific source with CTOUCH Laser Air
Fixing Android when it gets stuck on CTOUCH Laser Air

Firmware Releases for Laser Air
RS232 / MCU firmware for Laser Air
Warranty for Laser Air

i3CONNECT Troubleshooting

RMA TERMS & CONDITIONS

How to claim an incomplete delivery
How to claim transport damage
How to claim DOA with(out) phsysical damage

INTERACTIVE DISPLAYS

ELM 2

i3CONNECT ELM 2 - write systemFW without remote controller
i3CONNECT ELM 2 - how install network certificates
i3CONNECT ELM 2 - update system firmware OTA
i3CONNECT ELM2 - how to clear the cache and data from an app
i3CONNECT ELM2 - How to perform a factory reset

ASPEN 4

I3CONNECT ASPEN4 - write systemFW without remote controller
I3CONNECT ASPEN4 - The display turn off after 4 hours of inactivity
I3CONNECT ASPEN4 - How to clear the cache and data from an app
I3CONNECT ASPEN4 - touch USB mapping with video IO ports

OPS COMPUTERS

STATIC DISPLAYS

WALNUT W1

i3STUDIO CONNECT

My EDLA device does not sync with my Google EDU account
i3CONNECT STUDIO download Android bug report
i3CONNECT STUDIO wallpapers

TROUBLESHOOTING ARTICLES

I want to register a new CORTEX account

CTOUCH Echo Hello / Hello Board

How to guides for CTOUCH Echo Hello / Hello Board

Managing Echo Hello / Hello Board remotely
Using Windows apps within Echo Hello

Frequently Asked Questions (FAQ) for Echo Hello / Hello Board

How is Hello Board different from EchoHello?
Can I install Echo Hello on my own PC, OPS, or Laptop?
Does Echo Hello work with Google Meet, Zoom, or WebEx?
What happens when my license expires?
My Echo Hello or EShare license is not working?
Do I need an additional license for Echo Hello?
What kind of Microsoft Teams license do I need for Echo Hello or Hello Board?
Where can I find my Echo Hello or EShare license codes?

CTOUCH Riva

Try the Riva Interface

Documentation for Riva 1

User Manual and Quick Start Guide for Riva 1
Technical Specification Sheets for Riva (Datasheet)
Technical Drawings for Riva 1
RS232 Protocol for Riva
CE Certification - EU Declaration of Conformity for Riva
EShare Manual for Riva 1
UBoardMate 2.0 for Riva: User Manual
Dealer menu explanation on Riva 1

How to's for Riva 1

Online firmware update (OTA) on Riva 1
Printing from UboardMate
Using Windows Ink on Riva
Disabling On-Screen Keyboard Sounds on Riva
Setup Human Presence Detection (HPD) on Riva so that it turns on/off based on people moving in the room.
Add a fingerprint login on Riva's COS home-screen (Android)
Change PIN code on Riva
Setup Applocker on Riva 1 to PIN lock Apps
Change the Wallpaper on Riva 1
Register the Radix Viso MDM license on Riva: free for 5 years
Mount Wallom2 lift remote on Riva
Favorite / uninstall apps on the Riva home-screen

FAQ's for Riva 1

Does Riva require installing drivers (touch / wireless sharing)?
I can't change my PIN code on Riva 1
Wireless Module Not Recognized by Riva 1
Downloaded firmware update file size is incorrect: USB install on Riva 1
Wi-Fi certificates on Riva
Network requirements for Radix on Riva
Checking Radix credits were added on Riva
Supported Eshare functions on Riva
Radix on Riva: Finding more information
Find the File Commander app on Riva
AquaMail app: Where can I find more information
OfficeSuite app: Where can I find more information
EShare network requirements on Riva 1
Using a USB-C cable to connect your laptop to Riva
Can I move the Quick Launcher?
Screenshots: Where are they saved on Riva

Firmware Release Notes for Riva 1

Modules (Wi-Fi / Fingerprint / Presence / NFC) for Riva

Riva: Wi-Fi Module

Riva: Fingerprint Scanner Module

Windows 10 Driver for Riva Fingerprint Scanner Module
User Manual for Riva Fingerprint Scanner Module

Riva: Human Presence Detection Module
Riva: NFC Reader Module

i3CONNECT OPS

i3CONNECT OPS (Models: 512-J, 512-JC, 713-J)

Specification Datasheet for i3CONNECT OPS (Models: 512-J, 512-JC, 713-J)

i3CONNECT OPS (Models: 512-C, 512-TC, 712-C)

Specification Datasheet for i3CONNECT OPS (Models: 512-C, 512-TC, 712-C)

CTOUCH Laser Air Plus

Documentation for Laser Air Plus +
Touch Screen Driver for the Laser Air Plus +

FAQs for Laser Air Plus +

What is Surface Light Wave Technical Paper
Accessing the display's lock menu on Laser Air Plus +
Changing the default media player on Laser Air Plus +
Change the startup logo on Laser Air Plus +
Changing the default volume settings on Laser Air Plus +
Changing the favourite apps for Laser Air Plus +
Changing the input source name on Laser Air Plus +
Change the keyboard layout / language on Laser Air Plus +
Changing the wallpaper on Laser Air Plus +
Connecting to the CTOUCH Store on Laser Air Plus +
Copying images from the gallery to a USB drive on a Laser Air Plus +
Disabling the ES File Explorer's USB-plug in message on the Laser Air Plus +
Deleting an app on the Laser Air Plus +
Disabling touch input on Laser Air Plus +
Disabling / enabling Android on Laser Air Plus +
Duplicating a VGA input to a second screen on the Laser Air Plus +
Loading a configuration for Bridged mode on the internal router of the Laser Air Plus +
Locking the center button on the Laser Air Plus +
Setup a screensaver on Laser Air Plus +
Start up on a specific source on Laser Air Plus +
Turning off the SSID of the internal router of Laser Air Plus +
Upgrading the RS232 / MCU Firmware on Laser Air Plus +
Using the UBoardMate on Laser Air Plus +
Getting access to / activating UBoardMate on Laser air+

RS232 / MCU Firmware for the Laser Air Plus +
Firmware Releases for Laser Air Plus +
Installing / updating an app from an external storage device on the Laser Air Plus +
Warranty for Laser Air+ Plus

CTOUCH Canvas

Product Datasheets for Canvas
CE and UKCA for Canvas
Documentation for Canvas

How to's for Canvas

Installing the Canvas Frame
Download and install Canvas Elements software?
More FlatFrog templates on Canvas
How does the on and off timer work?
How to use Windows Ink
Adding the CTOUCH Fingerprint scanner module?
Enabling touch when touch is not working?
Improve the writing experience on the Flatfrog Whiteboard?
How to lock options in the CTOUCH quick menu?
How to use the external main power socket (AC out)
Adjusting the brightness and/or contrast of my screen?
Using the CTOUCH Human presence detection module?
How does Human Presence Detection work?
How does the AirServer application work on Canvas?
Enable / disable ethernet internet connection
Installing FlatFrog and AirServer on Canvas
How to change the pin code?
Cleaning the Canvas Frame fabric?
Installing (Android) applications on the Canvas?
Updating the firmware on Canvas
How should I connect Ethernet/network to Canvas screen?

FAQs for Canvas

Downloading FlatFrog Board for Rooms 4.0
Can I install both a BRIX and Elements on one OPS?
Why can my sharing device see the AirServer on the Canvas and can connect, but don’t see my screen mirrored?
Will my USB camera fit on the Canvas Stage camera mount?
Why does the On Screen Display (OSD) look different compared to my other CTOUCH screens?
What to do when you cannot write in the Flatfrog Software?
Why do I receive a pop up with "Copy Protected Content" when using HDMI out?
Writing with your finger in the FlatFrog whiteboard software
What function does the microphone toggle in the settings menu have?

Firmware release notes for Canvas
Warranty for Canvas

Modules (Wi-Fi / Fingerprint / Presence / NFC) for Canvas

Canvas: Wi-Fi Module

Canvas: Fingerprint Scanner Module

Windows 10 Driver for Canvas Fingerprint Scanner Module
User Manual for Canvas Fingerprint Scanner Module

Canvas: Human Presence Detection Module
Canvas: NFC Reader Module

CTOUCH Amigo

Warranty

Apply for extended warranty by registering a product serial number
Policy on defective pixel on LCD display

i3WHITEBOARD and i3ANNOTATE

i3WHITEBOARD and i3ANNOTATE Manual

i3WHITEBOARD and i3ANNOTATE user manual

Starting i3WHITEBOARD
Navigating the i3WHITEBOARD Canvas
The i3WHITEBOARD main menu
The i3WHITEBOARD Tool menu
Starting i3ANNOTATE
The i3ANNOTATE Tool menu
Using i3ANNOTATE

For EX, ES and PX models - i3Whiteboard and i3Annotate user manual

EX-2024-Starting i3WHITEBOARD
EX-2024-The i3WHITEBOARD main menu
EX-2024-Navigating the i3WHITEBOARD Canvas
EX-2024-The i3WHITEBOARD Tool menu
EX-2024-Starting i3ANNOTATE
EX-2024-The i3ANNOTATE Tool menu
EX-2024-Using i3ANNOTATE

Video Tutorials

Release notes

i3Whiteboard 1.21.0
i3Whiteboard 1.20.3 (hotfix)
i3Whiteboard 1.20.0
i3Whiteboard 1.18.2 (Hotfix)
i3Whiteboard 1.17.1
i3Whiteboard 1.17.0
i3Whiteboard 1.16.0
i3Whiteboard 1.18.0
i3Whiteboard 1.14.1
i3Whiteboard 1.14.0
i3Whiteboard 1.12.1
i3Whiteboard 1.11.2
i3Whiteboard 1.11.1
i3Whiteboard 1.10.1
i3Whiteboard 1.10.0
i3Whiteboard 1.9.1
i3Whiteboard 1.9.0
i3Whiteboard 1.8.0
i3Whiteboard 1.7.3
i3Whiteboard 1.7.2
i3 Whiteboard 1.7.0
i3 Whiteboard 1.6.1
i3 Whiteboard 1.6.0
i3Whiteboard 1.22.0
i3Whiteboard 1.23.0
i3Whiteboard 1.23.1

CTOUCH Leddura MX

Documentation for Leddura MX

Quick Start Guide for Leddura MX
User / Installation Manual for Leddura 2Share
Specification datasheets for Leddura MX
Technical Drawings for Leddura MX
RS232 Protocol for Leddura MX

Touch Drivers for Leddura MX
Firmware Release Notes for Leddura MX
Technical Drawing for Leddura XT Soundbar
Warranty for Leddura

i3TOUCH P2

Specifications and Features

Product Brochures
Conformity and Type Approval
Specification Sheets

User Manual for i3TOUCH P2

General Safety Warnings and Precautions
Product Overview
Remote Control - Overview
Installation
Getting started with i3STUDIO
Whiteboarding
Wireless Presenting
Screen Maintenance
RS232 Command Sheet
Type Approval and Conformity Regulations

2.4GHz WiFi network channel support note

Firmware Release Notes

i3TOUCH P2 2.0.2
i3TOUCH P2 2.0.3

Available app versions (OTA)

CTOUCH Riva D2

Documentation for Riva D2

User Manual and Quick Start Guide for Riva D2
UBoardMate 3 manual for Riva D2
Installation Guide for Riva D2 (Connected to Internet)
Installation Guide for Riva D2 (Without Internet Connection)
Operating Systems supported by Riva D2
RS232 Protocol for Riva D2
Technical Drawings for Riva D2
Energy Labels for Riva D2 (Sustainability)
CE and UKCA - Declaration of Conformity for EU/UK
EShare Manual for Riva D2

Touch Drivers for Riva D2

How to's for Riva D2

Getting Started with Riva D2 - Quick Menu and Power On
Connecting via HDMI on Riva D2 - Laptop to Display
Connection via USB-C on Riva D2 - Laptop to Display
Connecting to WiFi on Riva D2
Using the Annotation Tool (Instant Whiteboard) on Riva D2
Backlight mute: Hiding the screen whilst audio plays on the Riva D2
Using the App Store and Favourite Apps on Riva R2
Using PDF's and Microsoft PowerPoint on Riva D2
Find Screenshots using File Commander on Riva D2
Connecting Cloud Accounts in File Commander on Riva D2
Update firmware on Riva D2 using the internet - Over The Air (OTA) update

FAQs for Riva D2

Network requirements for Radix on Riva D2
Network requirements for EShare on Riva D2
Which functions are supported with EShare on the CTOUCH Riva D2 display?
AquaMail app - Where can I find more information

Firmware Releases for Riva D2
Warranty for Riva D2

i3STUDIO

User Manual for i3STUDIO

Setup Wizard of i3STUDIO

Basic Usage

Home Interface
Navigating
Presenting
Annotating
i3WHITEBOARD
Conference
Browsing

How to personalize

Themes
Widgets
Installing Applications

Using i3STUDIO with User profiles

Logging in to i3Studio
The i3STUDIO interface
Navigating through the i3TOUCH interface
Presenting to your i3TOUCH display
Annotating with i3ANNOTATE
Using i3WHITEBOARD
Starting or joining a Conference
Browsing the web
Logging out of i3Studio

i3STUDIO Release Notes

i3OTA Release notes

i3OTA Client 1.1.0
i3OTA Server 1.3.2
i3OTA Client 1.4.0
i3OTA Client 1.4.1
I3OTA Client 1.6.1
i3OTA Server 1.5.0
I3OTA Client 1.7.0
I3OTA Client 1.6.0
i3OTA Server 1.5.1
i3OTA Server 1.5.2
i3OTA Server 1.6.0
I3OTA Client 1.8.0
I3OTA Client 1.9.1
I3OTA Client 1.10.0
I3OTA Client 1.10.3
I3OTA Client 1.11.0
I3OTA Client 1.12.1
i3OTA Server 1.10.2

i3STUDIO Launcher Release Notes

i3Studio Launcher 1.0.8
i3STUDIO Launcher 1.15.0
i3STUDIO (Launcher) 1.1.0
i3STUDIO (Launcher) 1.3.2
i3STUDIO (Launcher) 1.4.0
i3STUDIO (Launcher) 1.6.2
i3STUDIO Launcher 1.7.0
i3STUDIO Launcher 1.8.0
i3STUDIO Launcher 1.9.3
i3STUDIO Launcher 1.10.0
i3STUDIO Launcher 1.11.0
i3STUDIO Launcher 1.14.0
i3STUDIO Launcher 1.16.0

i3STUDIO Launcher 1.17.0

i3STUDIO Launcher 1.17.2

i3STUDIO Launcher 1.18.0
i3STUDIO Launcher 2.2.0
i3STUDIO Launcher 2.2.2
i3STUDIO Launcher 2.3.0
i3STUDIO Launcher 2.3.1

i3STUDIO System Service Release Notes

i3SystemService 1.4.2
i3SystemService 1.4.3
i3SystemService 2.1.0
i3SystemService 2.2.0
i3SystemService 2.3.0
i3SystemService 2.4.0
i3SystemService 2.5.0
i3SystemService 2.6.0
i3SystemService 2.7.5
i3SystemService 2.11.2
i3SystemService 2.12.2
i3SystemService 2.12.3
i3SystemService 2.15.0
i3SystemService 2.15.1
i3SystemService 2.18.0
i3SystemService 2.19.0
i3SystemService 3.0.1
i3SystemService 3.4.0
i3SystemService 3.4.5
i3SystemService 3.5.0
i3SystemService 3.5.1
i3SystemService 3.5.2

i3Feature Service Release Notes

i3FeatureService 1.4.0
i3FeatureService 1.6.0
i3FeatureService 1.7.1
i3FeatureService 1.8.0
i3FeatureService 1.8.1
i3FeatureService 1.8.2
i3FeatureService 1.11.0

i3Setup Wizard Release Notes

i3Setup Wizard 1.3.0
i3Setup Wizard 1.3.1
i3Setup Wizard 1.3.2
i3Setup Wizard 1.5.0

i3LOCK Release Notes

i3LOCK 1.0.8
i3LOCK 1.0.10
i3LOCK 1.0.13
i3LOCK 1.1.0
i3LOCK 1.1.2
i3LOCK 2.0.1
i3LOCK 2.2.0
i3LOCK 2.2.2
i3LOCK 2.2.3

i3QR Service Release Notes

i3QR Service 1.0.2

i3SETTINGS Release Notes

i3SETTINGS 1.0.0
i3SETTINGS 1.2.0
i3SETTINGS 1.3.3
i3Settings 1.4.0
i3Settings 1.4.1

i3STUDIO Migration Guide - ENG
i3STUDIO Transition - ENG
How to capture logs with the Logcat Reader app

ALLSYNC 4.0

User Manual for i3ALLSYNC 4.0

Product Introduction for i3ALLSYNC 4.0

Key features for i3ALLSYNC 4.0
Hardware Recommendation for i3ALLSYNC 4.0

Description of Functions for i3ALLSYNC 4.0

User Interface of the i3ALLSYNC 4.0 Receiver

Start Screen mirroring in Standby Screen on i3ALLSYNC 4.0
Floating Menu in i3ALLSYNC 4.0
Picture in Picture mode on i3ALLSYNC 4.0
On Screen Display (OSD) information on i3ALLSYNC 4.0
Start Screen Mirroring when more than one transmitter is mirroring on i3ALLSYNC 4.0
Settings of i3ALLSYNC on i3ALLSYNC 4.0

Moderator Mode of i3ALLSYNC on i3ALLSYNC 4.0

Transmitter Software and Applications on i3ALLSYNC 4.0

Windows Transmitter Software for i3ALLSYNC 4.0

Install i3ALLSYNC Windows software
Launch Windows software for i3ALLSYNC 4.0
Windows User Interface for i3ALLSYNC 4.0
Settings for i3ALLSYNC 4.0

Mac Transmitter Software for i3ALLSYNC 4.0

Install Mac Software for i3ALLSYNC 4.0

Settings for enabling touchback on your MacOS
Settings for enabling screen recording on your MacOS

Launch Mac Software for i3ALLSYNC 4.0
Mac User Interface for i3ALLSYNC 4.0
Mac Software Settings for i3ALLSYNC 4.0

iOS / iPhone Transmitter for i3ALLSYNC 4.0

Android Transmitter Application for i3ALLSYNC 4.0

Download Android Transmitter App for i3ALLSYNC 4.0
Using the Android Transmitter App of i3ALLSYNC 4.0
Control Panel on the Notice Bar of i3ALLSYNC 4.0
Android Settings for i3ALLSYNC 4.0
Using Google Screen Cast with i3ALLSYNC 4.0

i3ALLSYNC HDMI/USB-C Transmitter

Product Sheets for the i3ALLSYNC HDMI/USB-C Transmitter

Product Introduction for the i3ALLSYNC HDMI/USB-C Transmitter

Package Contents for the i3ALLSYNC HDMI/USB-C Transmitter
Compatibility Specification for the i3ALLSYNC HDMI/USB-C Transmitter
Wi-Fi requirement for the i3ALLSYNC HDMI/USB-C Transmitter
Description of functions for the i3ALLSYNC HDMI/USB-C Transmitter

Connecting your laptop to the i3ALLSYNC HDMI/USB-C Transmitter
Pairing with the i3ALLSYNC HDMI/USB-C transmitter
Mirror / Cast using i3ALLSYNC HDMI/USB-C transmitter

Troubleshooting the i3ALLSYNC HDMI/USB-C Transmitter
Network Configurations for i3ALLSYNC 4.0
Touch Receiver module v2 for i3ALLSYNC 4.0

Drivers for i3ALLSYNC 4.0

Release Notes for i3ALLSYNC 4.0

i3Allsync4.0 App Windows Rx 4.0.1.18
i3Allsync4.0 App Android Rx 4.1.1.026
i3Allsync4.0 App Android Rx 4.1.1.033
i3Allsync4.0 App CAST TO 4.0.1.15
i3Allsync4.0 App 4.1.1.038 (i3ALLSYNC Android Rx)
i3Allsync4.0 App 4.0.1.21 (i3ALLSYNC Windows Tx)
i3Allsync4.0 App 4.0.1.16 (i3CAST-TO)
i3Allsync4.0 App and dongles 4.3.1.040 (i3ALLSYNC Android Rx)
i3Allsync4.0 App and dongles 4.3.1.045 (i3ALLSYNC Android Rx)
i3Allsync4.0 App and dongles 4.3.1.111 (i3ALLSYNC Android Rx)
i3Allsync4.0 App and dongles 4.0.1.105 (i3ALLSYNC Windows Tx)
i3Allsync4.0 App and dongles 4.0.1.104 (i3ALLSYNC MacOS Tx)
i3Allsync4.0 App and dongles 4.0.1.22 (i3ALLSYNC Android Tx)
i3Allsync4.0 App 4.4.1.127 (i3ALLSYNC Android Rx)
i3Allsync4.0 App and dongles: 4.0.1.108 (i3ALLSYNC Windows Tx)
i3Allsync4.0 App and dongles: 4.0.1.108 (i3ALLSYNC MacOS Tx)
i3Allsync4.0 App 4.5.1.014 (i3ALLSYNC Android Rx)
i3Allsync4.0 App Android Rx 4.5.1-024
i3Allsync4.0 App Android Rx 4.5.2-038
i3Allsync4.0 App Android Rx 4.5.2-041
AllSync 4.0: App Android Rx 4.5.3-001

i3CONNECT Motion / iMO-LEARN

iMOLEARN Documentation

Product Sheets
EN - User Manual
Download iMO Connect

Motion Documentation

Download Motion 2

macOS
Windows 🪟
Android
Motion 2 Modules Firmware

Manuals

Quick Start Guide
Motion 2 modules firmware update instruction
Grouping MDM
Data Sheet

i3TOUCH E-ONE

Quick Start Guide for E-ONE

User Manual for E-ONE

E-ONE: General Safety Warnings and Precautions
E-ONE: Product Overview and Features
E-ONE: Getting Started (i3STUDIO Setup Wizard)
E-ONE: Using i3WHITEBOARD for note taking
E-ONE: Presenting
E-ONE: Conferencing
E-ONE: Software updates

E-ONE: Certifications for CE and FCC - Type Approval and Regulations
E-ONE: RS232-C Command Sheet

Specifications and Features of E-ONE

Product Brochures for E-ONE
Technical Product Data Sheets for E-ONE

E-ONE: Video Tutorials

Product reveal video of E-ONE
Intro to i3STORE apps on the E-ONE
Intro to i3WHITEBOARD on E-ONE

Release Notes for E-ONE

i3TOUCH E-ONE: 1.3.0 release notes
i3TOUCH E-ONE: 1.3.1 release notes
i3TOUCH E-ONE: 1.3.4 release notes
i3TOUCH E-ONE: 1.4.2 release notes
i3TOUCH E-ONE and E-ONE+: 2.1.1 release notes
i3TOUCH E-ONE and E-ONE+: 2.1.2 release notes
i3TOUCH E-ONE and E-ONE+: 2.1.5 release notes

E-ONE: Available app versions via online update (OTA)

CTOUCH UBoardMate CC

Free UBoardMate CC with Riva & Riva R2/D2 displays
Download UBoardMate CC whiteboard for PCs
User Manual for UBoardMate CC
Release Notes for UBoardMate CC

i3CONNECT AllSync Transmitter / Receiver

i3ALLSYNC Transmitter / Receiver (HDMI)

Product Sheets

User Manual

Chapter 1: Product Introduction

1-1 Package Contents
1-2 Hardware Recommendation
1-3 Wi-Fi requirement
1-4 Description of functions

Chapter 2: How to connect

Chapter 3: Use i3ALLSYNC HDMI Transmitter to mirror

How to pair i3ALLSYNC HDMI/USB-C transmitter for the first time
3-2 How to use

i3CONNECT Aspen 4

Specifications and Features

Product Brochures & Spec Sheet
Technical CAD Drawing
Sustainability Passport
Conformity and Type Approval

Usage Guides and Instructions

User Manual
RS232 Command Sheet

Firmware Release Notes

Firmware 1.1.0 - Release Notes
Aspen 4: Firmware 1.2.0 - Release Notes

Available app versions (OTA)

i3SIXTY 2

RS232 Command Sheet

Release Notes

i3SIXTY-2 1.4.2
i3SIXTY 2 1.5.1

Specifications and Features

Product Brochures
Product Data Sheets
Conformity and Type Approval

Quick Start Guide
Video Tutorials

How-to Guides

How to use the Service Desk

Installation & setup

General Safety Precautions for Displays

Network Setup

Installing network certificates on i3CONNECT displays
Why you should connect your display to the internet
How to bridge your network on Windows 10 for i3CONNECT displays

Unboxing for Displays

Mounting & cabling

Magnetically mount pens to the display front
Setup and use the remote control
How to use different display connection ports
Maximum cable lengths we recommend
Supported HDMI CEC commands on CTOUCH displays

Turning on the display for the first time

Installing the operating system

Install firmware with/without internet

Why you should install the latest firmware

Choosing your user experience / software tools: i3CONNECT Studio or Google EDLA?
Installing i3CONNECT Studio

Install Windows 11 on an OPS computer

Enable TPM 2.0 in BIOS of OPS to install Windows 11
Which CTOUCH OPS supports Windows 11

Formating USB storage drives

Format a USB-Drive in FAT32 format
Change a USB storage drive from GPT to MBR

How to personalise

Installing apps on i3CONNECT displays

Installing Microsoft Teams Rooms (MTR) cameras on a touchscreen

Studio: Learn to use

Working on Apple or Windows

Enable touch on Apple / Mac laptops (UPDD driver)
Using the on screen keyboard on an Apple / MacOS

Basics of display use

Turning a Display On or Off
Using the home interface of Studio

Present / share screen with touch

Unable to find displays when wireless casting on Windows / Samsung devices using Miracast (AirServer)

How to use the Internet Browser on an i3CONNECT display

Display Management

Maintenance

How to prevent / fix image retention (burn in)
How to clean my display

Safety & Security

Protect Legacy CTOUCH OPS from Spectre & Meltdown
i3-Technologies Device Security: Firmware, User Profiles, and Secure Cloud Communications

Solve a problem (Troubleshoot)

How to find the Serial number
Download an Android bug report
Policy on defective pixels on an i3CONNECT Display
A (Google) app I downloaded isn't working expected
Which server addresses / ports should be whitelisted
Firewall ports that need to be open
How Android detects portals and connectivity

i3CONNECT Elm 2

Specifications and Features

Product Brochures & Spec Sheet
Conformity and Type Approval
Sustainability Passport

Usage Guides and Instructions

User Manual
RS232 Command Sheet

Firmware Release Notes

Firmware 1.2.0 - Release Notes
Firmware 1.1.2 - Release Notes
Firmware 1.1.1 - Release Notes
Firmware 1.1.0 - Release Notes

Available app versions (OTA)

i3FLOORSTAND

i3FLOORSTAND - Product Sheets
i3SIXTY Mobile Stand - Manual

Deliveries and Returns

Claim an incomplete delivery
Claim damage during transport
Claim when a delivered product is (DOA) Dead on Arrival
Return display / device for repairs after failure - RMA (Return Merchandise Authorisation)
Returns: Strapping boxes onto a pallet

Technical product data sheet for i3TOUCH ES

i3TOUCH ULTRA

Specifications and Features

Product Brochures
Specification Data Sheets
Conformity and Type Approval

User Manual for i3TOUCH ULTRA

General Safety Warnings and Precautions
Product Overview
Remote Control - Overview
Installation Guide
Getting started with i3STUDIO Software suite
Getting started with i3WHITEBOARD
Type Approval and Conformity Regulations
Look for Updates
Wireless Presenting
Cleaning guidelines for your i3TOUCH display
RS232-C Command Sheet

Whiteboarding

Firmware Release Notes

Release Notes - i3TOUCH ULTRA 2.0.2
Release Notes - i3TOUCH ULTRA 2.0.3
Release Notes - i3TOUCH ULTRA 2.0.5

Available app versions (OTA)

i3SIXTY 3

Specifications and Features

Product Brochures
Specification Data Sheets
Conformity and Type Approval

User manual for i3SIXTY 3

General Safety Warnings and Precautions
Product Overview
Remote Control - Overview
Installation
Getting Started
Home Interface
Updates
Whiteboarding with i3WHITEBOARD
Wireless Presenting
Device Settings
Screen Maintenance
Type Approval and Conformity Regulations

System Updates: Release Notes

i3SIXTY-3 System Update 1.0.4
i3SIXTY-3 System Update 1.1.0

Available app versions (OTA)

i3TOUCH X2

Specifications and Features

Product Brochures
Specification Data Sheets
Conformity and Type Approval

User Manual for i3TOUCH X2

General Safety Warnings and Precautions
Product Overview
Remote Control - Overview
Installation
Getting Started with i3STUDIO
Whiteboarding with i3WHITEBOARD
Wireless Presenting
Screen Maintenance
RS232 Command Sheet
Type Approval and Conformity Regulations

Release Notes

Release Notes - i3TOUCH X2 - 2.2.0
Release Notes - i3TOUCH X2 - 2.0.2
Release Notes - i3TOUCH X2 - 2.0.0
Release Notes - i3TOUCH X2 - 1.0.11
Release Notes - i3TOUCH X2 - 1.0.10

Available app versions (OTA)

i3COMPUTER

i3COMPUTER EDLA OPS
i3COMPUTER OPS 12th Gen
i3COMPUTER OPS 11th Gen
i3COMPUTER OPS 10th Gen -x
i3COMPUTER OPS 10th Gen
i3COMPUTER OPS 8th Gen
Manuals OPS with Co-Lab Suite

i3TOUCH PXr

Product Specifications

i3TOUCH PXr Spec Sheet - English
i3TOUCH PXr Productblad - Nederlands
i3TOUCH PXr Datenblatt - Deutsch
i3TOUCH PXr Fiche technique - Français
i3TOUCH PXr Ficha de producto - Español
i3TOUCH PXr Scheda Technica - Italiano

Manual - i3TOUCH PXr

General Safety Precautions
Product Appearance
Installation Guide
Turning On/Off
The i3STUDIO Software suite
Settings
Whiteboarding with i3WHITEBOARD
Browsing
Present
Quick Troubleshooting
Maintenance

Manual - i3TOUCH PXr - PDF format

Manual i3TOUCH PXr - PDF-format

QuickStartGuide i3TOUCH PXr
How-to articles
Video Tutorials
Firmware release notes

CTOUCH Laser Sky

Documentation for Laser Sky

User Manual & Quick Start Guide for Laser Sky
Specification Datasheet for Laser Sky
Technical Drawings for Laser Sky
RS232 Protocol for Laser Sky

CTOUCH Wi-Fi Module (Laser Sky)

Drivers & tools

MirrorOP Wireless Casting Software for Laser Sky
Touch Drivers for Laser Sky

How to's for Laser Sky

Mounting Wallom2 lift remote on a Laser Sky or Nova
Online Firmware update OTA on Laser Sky
Hiding Sent Items in Aqua Mail for Enhanced Privacy
Set On/Off timer to save energy on Laser Sky
Change MirrorOp app login code on Laser Sky
Change MirrorOp receiver name on Laser Sky
Activate MirrorOp's Unlimited Streaming License on Laser Sky
How to use UBoardMate whiteboard on Laser Sky
Activate UBoardMate whiteboard on Laser Sky
How to use the Dynamic Pen on Laser Sky
Saving Screenshots on Laser Sky
Start an online update (OTA) on Laser Sky manually

FAQs for Laser Sky

"Unfortunately, CTOUCH App Store has stopped" warning on Laser Sky
Ports & protocols used for MirrorOp, Airplay and Google Cast on Laser Sky

Firmware Releases for Laser Sky
Warranty for Laser Sky

CTOUCH Android Upgrade Module

CTOUCH Laser Nova

Documentation for Laser Nova
Touch Drivers for Laser Nova
MirrorOp Software for Laser Nova

How to's for Laser Nova

Disabling the App Store on Laser Nova
How to preserve your privacy in Aqua mail on Laser Nova
Changing favourite Apps on the home screen of Laser Nova
Adjusting the on / off timer on Laser Nova
Mount your Wallom 2 remote on a Laser Sky or Nova
Using the Dynamic Pen on Laser Nova
Change the MirrorOp login code on Laser Nova
Changing the name of the MirrorOp receiver on Laser Nova
Activating the Unlimited Streaming License for MirrorOp on Laser Nova
Setting up your AquaMail Account on Laser Nova
Using MirrorOp on Laser Sky and Laser Nova

FAQs for Laser Nova

Annotating over the default browser on Laser Nova
MAC Address information for Laser Nova
Colour calibration for Laser Nova
Why is there no MirrorOP activation keycard in my Laser Nova accessory kit?
Which ports and protocols are used for MirrorOp, Airplay and Google Cast on Laser Nova?