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i3CONNECT

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How to use the Service Desk
Products & services

Installation & setup

General Safety Precautions for Displays

Network Setup

Installing network certificates on i3CONNECT displays
Why you should connect your display to the internet
How to bridge your network on Windows 10 for i3CONNECT displays

Unboxing for Displays

Mounting & cabling

Magnetically mount pens to the display front
Setup and use the remote control
How to use different display connection ports
Maximum cable lengths we recommend
Supported HDMI CEC commands on CTOUCH displays

Turning on the display for the first time

Installing the operating system

Install firmware with/without internet

Why you should install the latest firmware
Firmware update when installing display - Installation Wizard / internet / Over The Air (OTA)
Updating Firmware for your display using a USB device
Download the latest i3CONNECT display firmware (USB)

Choosing your user experience / software tools: i3CONNECT Studio or Google EDLA?
Installing i3CONNECT Studio

Install Windows 11 on an OPS computer

Enable TPM 2.0 in BIOS of OPS to install Windows 11
Which CTOUCH OPS supports Windows 11

Formating USB storage drives

Format a USB-Drive in FAT32 format
Change a USB storage drive from GPT to MBR

How to personalise

Installing apps on i3CONNECT displays

Installing Microsoft Teams Rooms (MTR) cameras on a touchscreen

Studio: Learn to use

Working on Apple or Windows

Enable touch on Apple / Mac laptops (UPDD driver)
Using the on screen keyboard on an Apple / MacOS

Basics of display use

Turning a Display On or Off
Using the home interface of Studio

Present / share screen with touch

Unable to find displays when wireless casting on Windows / Samsung devices using Miracast (AirServer)

How to use the Internet Browser on an i3CONNECT display

Display Management

Maintenance

How to prevent / fix image retention (burn in)
How to clean my display

Safety & Security

Protect Legacy CTOUCH OPS from Spectre & Meltdown
i3-Technologies Device Security: Firmware, User Profiles, and Secure Cloud Communications

Solve a problem (Troubleshoot)

How to find the Serial number
Download an Android bug report
Policy on defective pixels on an i3CONNECT Display
A (Google) app I downloaded isn't working expected
Which server addresses / ports should be whitelisted
Firewall ports that need to be open
How Android detects portals and connectivity

Breadcrumbs

How-to Guides
Installation & setup

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Formating USB storage drives

Format a USB-Drive in FAT32 format
Change a USB storage drive from GPT to MBR

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