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No touch response when screen sharing - Troubleshooting touchback with AllSync

When you’re sharing your screen with AllSync and your interactive display isn’t responding to touch (touchback), this guide helps you get back in control. If you’re using AirPlay, Google Cast, or the AllSync Android app, touchback isn’t supported.

Touchback support


AllSync Transmitter

Touchback support

Dongle.png

Dongle - AllSync HDMI/Type-C transmitter

badge-check-solid-full 1.png Touchback supported

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App - AllSync Windows transmitter

badge-check-solid-full 1.png Touchback supported

windows-brands-solid.png

Native - Miracast on Windows

badge-check-solid-full 1.png Touchback supported

apple-brands-solid-full.svg

App - AllSync macOS transmitter

circle-xmark-solid-full 1.png No touchback

apple-brands-solid-full.svg

Native - Airplay for iOS and macOS

circle-xmark-solid-full 1.png No touchback

android-brands-solid-full.svg

App - AllSync Android transmitter

circle-xmark-solid-full 1.png No touchback

android-brands-solid-full.svg

Native - Google Cast for macOS, Windows or Android

circle-xmark-solid-full 1.png No touchback

Steps to restore touchback

  1. Check your sharing method. Make sure you’re using one of the supported options above.

  2. Enable touchback on the receiver. Open the AllSync receiver settings on your display and confirm touchback is enabled.

  3. Restart your device. Power off your device and turn it back on.

Troubleshooting

  • If you’re using AirPlay, Google Cast, or the AllSync Android app, touchback is not available. Try a supported method instead.