i3CONNECT i3OPS x12UW Winlo64.sys "A driver cannot load on this device"

🤔 Problem

The x12UW OPS pc’s (for use in the i3TOUCH ULTRA) have an audio driver that has recently been flagged by Microsoft as a vulnerable driver and is therefore blocked from loading by Windows:

🌱 Solution

We expect that this will be resolved by Microsoft in a new build of Windows 11. In the meantime, this can be resolved by uninstalling “DssAudioService” and replacing it with an updated driver:

1. To uninstall the existing driver, open Windows settings - Apps. In the list of installed apps, locate “DssAudioService”. Click on the three dots and remove it.
   

   

2. Download the new DssAudioService_2.0.0.12 driver file:
   DssAudioServiceSetup_2.0.0.12.exe

3. Doubleclick the “DssAudioServiceSetup_2.0.0.12.exe“ file and follow the on screen instructions to complete the installation.

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