Setting up email for the Whiteboard on Studio

The i3WHITEBOARD app allows you to share your creative sessions directly via email. This article is not intended for personal email browsing; it is specifically for configuring the outgoing mail server (SMTP) so the display can send whiteboard exports.

Before you start

  • Ensure your i3CONNECT display is connected to the internet.

  • Have your organization's SMTP server details ready (Server address, Port, and Security type).

  • If using a service like Gmail or Outlook, you may need to generate an App Password or enable "Less Secure Apps" depending on your IT policy.

Instructions

  1. Open the Settings app from the i3CONNECT Studio side menu or home screen.

  2. Navigate to General Settings and select Whiteboard preferences.

  3. Scroll down to find the Set SMTP settings option.

  4. Enter your mail server details:

    • SMTP Server: The address of your mail provider (e.g., smtp.gmail.com).

    • Port: Usually 465 (SSL) or 587 (TLS).

    • Sender Email: The email address the display will use to send the notes.

    • Password: The password for the sender email account.

  5. Tap Test Connection to ensure the settings are correct.

  6. Save your settings to enable the email export option within i3WHITEBOARD.

Troubleshooting

  • Email not sending: Double-check that the Port and Security type (SSL/TLS) match your provider's requirements.

  • Authentication failed: If you use Multi-Factor Authentication (MFA), ensure you are using a generated App Password rather than your standard account password.

  • Firewall issues: Ensure your network allows outgoing traffic on the SMTP ports you have configured.

  • Alternative sharing: If email setup is restricted by your IT department, you can still share boards using the QR code or by saving directly to Google Drive or OneDrive