If your i3TOUCH X3 display suddenly stops responding to RS232 commands, especially after a firmware update. This guide will help you get things talking again.
This article is for IT admins, integrators, or anyone managing i3TOUCH X3 displays who need to restore RS232 control. If your display has never responded to RS232, or you’re using a different model, this article isn’t for you; check the specific guide for your device.
By the end of these steps, your i3TOUCH X3 should accept RS232 commands again. If not, see the troubleshooting section for next steps.
Before you start
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Make sure you have the remote control for your i3TOUCH X3.
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The display should be powered on and accessible.
Instructions
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Open the debug menu.
On your remote, press: UP, UP, DOWN, DOWN, LEFT, RIGHT.
Alternatively, go to Android settings > About > tap “Build version” 10 times. -
Select DEBUG.
Use the menu to find and select the DEBUG option. -
Enable RS232.
Set “RS232 enable” to ON. -
Exit the factory menu.
Go back until you’re out of the menu. -
Reboot your display.
Power cycle the device to apply changes.
Troubleshooting
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If RS232 still doesn’t work, double-check that you enabled RS232 in the debug menu.
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Ensure your RS232 cable and control system are working and properly connected.
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If you still have issues, contact i3CONNECT support for further assistance.