How to capture logs with the Logcat Reader app

Prerequisites

1. Logcat Reader APK, download the attachments
   Logcat Reader Professional_1.1.0.apk

2. Android SDK Platform Tools (ADB) download here

3. Being on the same network as the display. (IP must be reachable)

Installing the APK and granting permissions

You can install an APK on I3TOUCH X1 like this https://i3group.atlassian.net/servicedesk/customer/article/992182337

or if you have an i3RDM subscription like this https://docs.i3-technologies.com/i3RDM/remote-installation-of-apps

the command you will need is:

adb shell pm grant com.conena.logcat.reader android.permission.READ_LOGS

Saving Logs

Optimize settings to include bootlogs

Capture the log immediately after boot