If you have received a Support ticket, you can respond to it by replying to the email. You can also add people in the ‘to’ and/or ‘cc’ recipients field, and they will be added to the ticket as a participant on the Support portal: https://support.i3-connect.com/ .
You cannot create a ticket by sending an email towards the Jira notification email address. You can only respond to an active ticket.
Do not modify the email notification subject when replying. If you change the ticket subject, our system might not always process this mail reply correctly.