If you are using your own ticket-system, or if you’re using own reference number that you use to follow up on Support tickets, please add this in the Reference field of the ticket form.
If you wish to add the reference later, request this change in the comment field or as a reply to the email. The i3CONNECT Support Team will update this for you.
Do not modify the email notification subject when replying. If you change the ticket subject, our system might not always process this mail reply correctly.