Need to give your app a fresh start on your i3TOUCH Ultra? Clearing cache and data can fix glitches, free up space, or reset an app to its original state. This guide is for anyone using an i3TOUCH Ultra who wants to troubleshoot app issues or improve performance. If your app is missing from the list, or you’re not using an i3TOUCH Ultra, these steps may not apply—check your device’s specific instructions.
By the end of these steps, your chosen app will be reset, and any temporary files or stored data will be removed. If the app still misbehaves or won’t open, contact i3CONNECT support.
Before you start
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Make sure you have administrator access to the i3TOUCH Ultra.
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Be aware: Clearing data will remove all app settings and sign-ins.
Clearing data will remove all saved settings and sign-ins for the app.
Video instructions
Instructions
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Open Android settings on your i3TOUCH Ultra.
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Search for “Application” and tap to open the application list.
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Find the app you want to reset. If you don’t see it, tap the three dots in the top right and select ‘Show system’ to reveal system apps like i3CONNECT Studio.
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Tap the app, then tap Force Stop.
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Select Storage.
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Tap Clear Cache, then Clear Data.
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Exit settings and reopen the app.
You can also watch a step-by-step video guide here: i3touch-ultra-clear-cache-data.mp4
Troubleshooting
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If the app isn’t listed, make sure you’ve enabled ‘Show system’ in the application menu.
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If the app still doesn’t work after clearing cache and data, try restarting your i3TOUCH Ultra.
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For persistent issues, reach out to i3CONNECT support.