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i3OPS x12UW Winlo64.sys "A driver cannot load on this device"

\uD83E\uDD14 Problem

The x12UW OPS pc’s (for use in the i3TOUCH ULTRA) have an audio driver that has recently been flagged by Microsoft as a vulnerable driver and is therefore blocked from loading by Windows:

Image_20240123111855.jpg

\uD83C\uDF31 Solution

We expect that this will be resolved by Microsoft in a new build of Windows 11. In the meantime, this can be resolved by uninstalling “DssAudioService” and replacing it with an updated driver:

  1. To uninstall the existing driver, open Windows settings - Apps. In the list of installed apps, locate “DssAudioService”. Click on the three dots and remove it.

    image (3).png

  2. Download the new DssAudioService_2.0.0.12 driver file:
    DssAudioServiceSetup_2.0.0.12.exe

  3. Doubleclick the “DssAudioServiceSetup_2.0.0.12.exe“ file and follow the on screen instructions to complete the installation.


This issue only affects the OPS x12UW (ultrawide) pc’s that are normally only used in the i3TOUCH ULTRA displays:

10010580 - i3COMPUTER 512UW OPS
10010511 - i3COMPUTER 712UW OPS