Some troubleshooting steps may require coordination with your IT department or network administrator.
Rolling back Windows updates or changing network settings can affect other users. Always check with your IT team before making major changes.
If your i3SIXTY 1, R, or PRO display is experiencing unstable wireless connections—such as frequent drops or unreliable performance—when using AllSync or Miracast, this guide will help you get back on track. These issues are often linked to network setup, outdated software, or recent Windows 11 24H2 updates. This article is for IT admins, support staff, or anyone responsible for maintaining i3SIXTY displays. If your issue is with a different i3CONNECT product, please refer to the relevant troubleshooting guide.
By the end of these steps, your wireless sharing should be stable and reliable. If not, you’ll know the next steps to take.
If your display is not an i3SIXTY 1, R, or PRO, or if you’re troubleshooting wired connections, this article isn’t for you, check our other support resources.
Before you start
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Make sure you have admin access to your network and display settings.
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Have your network credentials and device firmware/software details handy.
Instructions
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Check your network configuration. Ensure your Wi-Fi network is stable and not overloaded. For best results, use a dedicated 5GHz band for wireless sharing.
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Update display firmware and AllSync app. Go to Settings > About > System Update on your i3SIXTY and install any available updates. Update the AllSync app on all devices.
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Update Windows devices. If you’re using Miracast from a Windows 11 device, ensure it’s fully updated. Pay special attention to the 24H2 update—install all patches.
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Optimize network for casting. Enable multicast and ensure ports required by AllSync and Miracast are open. Avoid guest networks or networks with client isolation.
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Restart all devices. Power cycle your i3SIXTY display, router, and casting devices to clear temporary glitches.
Troubleshooting
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If wireless sharing is still unreliable after these steps, try connecting to a different Wi-Fi network.
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For persistent issues after Windows 11 24H2 updates, check for hotfixes from Microsoft or roll back the update if possible.
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If AllSync or Miracast fails only on certain devices, test with another device to isolate the problem.
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If you see error messages or the display does not appear as a casting target, contact i3CONNECT support with your firmware and network details.