This guide shows you how to check for and install the latest over-the-air (OTA) system firmware updates. Use this article if you want to ensure your display has the newest features, security patches, and bug fixes. This guide is for IT admins, teachers, or anyone responsible for maintaining i3TOUCH X2 displays. If your display is managed by your IT department or you’re using a different i3CONNECT model, check with your admin or see the relevant product guide.
By the end of these steps, your i3TOUCH X2 will be up to date if an OTA update is available. If you can’t find the update option or the update fails, see the troubleshooting section below.
The video link and some menu names may vary depending on your firmware version. If you’re unsure, consult your IT administrator or contact support.
Before you start
-
Make sure your i3TOUCH X2 is connected to the internet.
-
Do not power off the display during the update process.
Instructions
-
Open the Settings menu on your i3TOUCH X2 display.
-
Navigate to “Android” and then “System”. The exact name may vary depending on your firmware version.
-
Select “System Updates.” The display will search for the latest OTA system firmware.
-
If an update is available, follow the on-screen prompts to download and install it.
-
Wait for the update to complete. Your display may restart automatically.
Troubleshooting
-
If you don’t see the update option, your device may already be up to date or updates may be managed by your IT department.
-
If the update fails or the display doesn’t restart, check your internet connection and try again.
-
For persistent issues, contact i3CONNECT support.