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Get support
i3CONNECT
Main
How to use the Service Desk
Creating a support ticket
Creating an account for i3CONNECT Support
Setting your default language for i3CONNECT Support
Finding your answers in the Support knowledge base
Responding to Support tickets using email
Adding reference numbers to a Support ticket
Find a support ticket shared with you
Products & services
Installation & setup
General Safety Precautions for Displays
Network Setup
Installing network certificates on i3CONNECT displays
Why you should connect your display to the internet
How to bridge your network on Windows 10 for i3CONNECT displays
Unboxing for Displays
Mounting & cabling
Magnetically mount pens to the display front
Setup and use the remote control
How to use different display connection ports
Maximum cable lengths we recommend
Supported HDMI CEC commands on CTOUCH displays
Turning on the display for the first time
Installing the operating system
Install firmware with/without internet
Why you should install the latest firmware
Firmware update when installing display - Installation Wizard / internet / Over The Air (OTA)
Updating Firmware for your display using a USB device
Download the latest i3CONNECT display firmware (USB)
Choosing your user experience / software tools: i3CONNECT Studio or Google EDLA?
Installing i3CONNECT Studio
Install Windows 11 on an OPS computer
Enable TPM 2.0 in BIOS of OPS to install Windows 11
Which CTOUCH OPS supports Windows 11
Formating USB storage drives
Format a USB-Drive in FAT32 format
Change a USB storage drive from GPT to MBR
Dealer menu on i3CONNECT displays
How to personalise
Installing apps on i3CONNECT displays
Installing Microsoft Teams Rooms (MTR) cameras on a touchscreen
Studio: Learn to use
Working on Apple or Windows
Enable touch on Apple / Mac laptops (UPDD driver)
Using the on screen keyboard on an Apple / MacOS
Basics of display use
Turning a Display On or Off
Using the home interface of Studio
Present / share screen with touch
Unable to find displays when wireless casting on Windows / Samsung devices using Miracast (AirServer)
How to use the Internet Browser on an i3CONNECT display
Display Management
Install and manage apps
Install and manage apps using Cortex remote management
Recommended apps
Recommended apps for Primary Education
Recommended apps for Secondary Education
Recommended apps for Higher Education
Recommended apps for Teachers
Recommended apps for Business users
Recommended apps for Trainers
Recommended apps for PDF annotating
Recommended apps for Maps
Recommended Apps for presentations
Recommended apps for Whiteboarding
Recommended apps for Polls / Quizzes
Recommended apps for education content
Recommended apps for Video Content
Install apps using .APK files using a USB device (stick)
Maintenance
How to prevent / fix image retention (burn in)
How to clean my display (guidelines)
Safety & Security
Protect Legacy CTOUCH OPS from Spectre & Meltdown
i3-Technologies Device Security: Firmware, User Profiles, and Secure Cloud Communications
Solve a problem (Troubleshoot)
Debug a display that appears to be malfunctioning
My device / laptop is not connecting to the display
Display does not switch to the connected device - Troubleshooting i3CONNECT displays
Connecting a laptop/device via USB-C or HDMI cable is not working; Black screen or no mirroring - Troubleshoot
Laptop screen is not mirroring whilst wirelessly sharing your screen (casting) using AllSync
Display or power issues - troubleshooting
Display will not power on
Display powers on / off automatically or repeatedly restarts
No image, colored bands, or flickering image after powering on your display
Motion sensors and display sleep timers don't work? Issue troubleshooting.
Prevent the display from turning off after inactivity
Touch is unresponsive - troubleshooting
Touch is unresponsive, not working as expected, has dead zones or is inaccurate - troubleshooting
Fix inaccurate touch input on Windows 10 for i3CONNECT displays
Audio issues - troubleshooting
Fixing sound issues in video conferencing apps (Microsoft Teams & Google Meet) on i3CONNECT displays using Google EDLA - Troubleshooting
No audio output, or distorted sound heard from the display's speakers - Troubleshooting
Internet / WiFi network connection issues - troubleshooting
Wired internet (LAN/Ethernet) is not connecting on the display
Wi‑Fi is not connecting or you cannot create a hotspot from your display
Which server addresses / ports should be whitelisted (firewall settings)
Fix apps that are causing issues - troubleshooting
A Google app I downloaded from the Play Store is not working as expected
Clear the cache and data from an app on i3CONNECT Studio
Firmware update failed to install or froze - Troubleshooting
Perform a factory reset on i3CONNECT displays
Update system firmware via USB without remote
Find the serial number on your display or software
Find firmware version using 'device info' on the display - i3CONNECT / i3-TECHNOLOGIES (i3TOUCH)
Test RS232 and TCP-UDP control boxes and cables connected to i3CONNECT displays
Change the refresh rate of your Windows device when connected to the display
Capturing logs and support information for bug fixing
Capture logs with Logcat Reader for i3CONNECT Service
Download an Android bug report
Policy on defective pixels on an i3CONNECT display
Accessing the repair center documentation
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