Please do not touch the display during this test.
You can download the KTC Detection Tool from this website KTC
Instructions
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Connect your PC to the ES display with a HDMI and USB Touch cable
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Once connected open the program “KTC Detection Tool”
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Run “Touch device info”
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Run “Signal Detection”
Here you can have 2 different results
PASS of NG
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Please take a picture or a video of "Touch device info" and "Signal Detection" and send it to us.