Claim when a delivered product is (DOA) Dead on Arrival

Problem

Your goods have arrived but do not seem to work. The product may be Dead On Arrival (DOA).

Solution: DOA with no Damage

Dead on arrival (DOA) can be claimed max 8 days upon receipt of the goods.

1. Keep the device in the original packaging.

2. Collect the following information:

   • Readable picture or video of the device label which mentions the serial number;

   • Clear picture or video why the device is claimed as DOA;

   • Clear problem description why the device is claimed as DOA;

3. Use the Claim dead on arrival (DOA) form to send us this information, including your request.

Solution: DOA including Damage

Follow the same steps as above but also include this information in your request:

• Pictures or video from the original box with readable label with the claimed serial number, showing the overall status from the box;

• Clear pictures or video from the damage on the device before the installation.