Breadcrumbs

When does warranty apply?

If failure caused by non-human causes occurs within the warranty period of the product your AV partner may request repairs or replacements.

What to do when something breaks under warranty

Get in contact with your reseller/integrator. They have your warranty details and know your situation best and are also responsible for first-line support.

Warranty does not cover…

Any of the following circumstances are not covered by the warranty:

  • The product has been disassembled or modified outside of a registered service partner.

  • The environmental conditions do not meet the requirements of the product manual.

  • Reduction in backlight performance or brightness resulting from normal ageing and occurring after five (5) years from the date of installation.

  • Natural disasters such as fire, earthquake, lightning strikes, etc.

Software warranty

Our i3CONNECT-developed software is provided “as-is” and “as-available”. This means:

No warranty is provided for software

  • Updates (such as bug fixes, patches, improvements, new releases) may be provided at i3CONNECT’s discretion.

  • Third party. Our warranty does not apply to third‑party devices or software.

Display warranty

Find your specific warranty details here: Warranty coverage for our products

Warranty: i3CONNECT displays sold after

Standard warranty coverage for i3CONNECT Elm 2 and Aspen 4:

  • Education customers: 7-years

  • Business customers: 5-years

Exceptions:

  • Cactus and i3Sixty 3: 5-years

  • Walnut W1: 3-years

Displays sold before are subject to the terms and conditions in effect at the moment of purchase.

  • The warranty starts on the invoice date (the date on the AV partner’s invoice to the customer).

  • Warranty is only provided upon showing proof of purchase (e.g. invoice).

  • Optional paid extensions are listed below (note: does not apply in Germany):

    • Education customers: +1 year extended warranty

    • Business customers: +1, +2 or +3 years extended warranty.

    • Additional warranty must be purchased within 6 months after the invoice date through one of our authorised partners. Prices can be found via our AV partners who have access to our price list.

  • Heartbeat Life: This optional warranty extension provides up to 10 years warranty, including software updates and hardware upgrade modules for specific displays (Elm 2 and Aspen 4).

    • Heartbeat Life for Elm 2 ends on

    • Heartbeat Life for Aspen 4 ends on

    • Additional warranty must be purchased within 6 months after the invoice date through one of our authorised partners. Prices can be found via our AV partners who have access to our price list.

For i3-Technologies displays

  • Warranty period varies per display.

  • Exact warranty conditions can be found on the spec sheets of the specific product. 

  • Warranty is only provided upon showing proof of purchase (e.g. invoice).

  • Warranty terms and conditions may differ between education and business.

For CTOUCH displays

  • Standard 5-year warranty.

  • Warranty is only provided upon showing proof of purchase (e.g. invoice).

  • Warranty terms and conditions may differ between education and business.

Accessories warranty

  • Standard 2-year warranty

  • Registration is not required for standard warranty.

  • The warranty starts on the invoice date (the date on the partner’s invoice to the customer).

  • Warranty is only provided upon showing proof of purchase (e.g. invoice).

  • No warranty extension is possible.