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Warranty coverage for our products

This article helps you quickly find the warranty period for your display, accessory, mount, or OPS computer. If your product is not listed, its warranty can no longer be extended or is no longer valid.

Terms and conditions

For details about the terms and conditions of i3CONNECT products and software, please visit:

Complete display warranty overview list

Product

Standard warranty

Education: Paid warranty extension**

Corporate: Paid warranty extension**

i3CONNECT Elm 2

Education: 7 years*

Corporate: 5 years

1 year add-on,
Heartbeat Life (for up to 10 years)

1 year add-on,
2 year add-on,
3 year add-on or
Heartbeat Life (for up to 10 years)

i3CONNECT Aspen 4

(MTR warranty below)

Education: 7 years*

Corporate: 5 years

1 year add-on
Heartbeat Life (for up to 10 years)

1 year add-on,
2 year add-on,
3 year add-on or
Heartbeat Life (for up to 10 years)

i3CONNECT Cactus

5 years

-

-

i3CONNECT Walnut W1

3 years

1 year add-on

1 year add-on

i3SIXTY 3

5 years

-

-

i3SIXTY 2

3 years

-

-

i3SIXTY 1

3 years

-

-

i3SIXTY 1R

3 years

-

-

i3SIXTY 1 Pro

2 years

-

-

i3TOUCH Ultra

3 years

2 year add-on, or
3 year add-on

2 year add-on, or
3 year add-on

i3TOUCH P2

3 years

2 year add-on

2 year add-on

i3TOUCH E-One

3 years

2 year add-on, or
3 year add-on

2 year add-on, or
3 year add-on

i3TOUCH X-One

5 years

3 year add-on only for corporate

3 year add-on only for corporate

i3TOUCH X2

5 years

3 year add-on only for corporate

3 year add-on only for corporate

i3TOUCH X3

5 years

3 year add-on only for corporate

3 year add-on only for corporate

i3TOUCH ES

3 years

2 year add-on only for corporate

2 year add-on only for corporate

i3TOUCH EX/EXi

5 years

3 year add-on only for corporate

3 year add-on only for corporate

i3TOUCH PXr

3 years

-

-

i3TOUCH PX

3 years

-

-

CTOUCH Laser Sky

2 years

Heartbeat Safe
(for up to 10 years)

Heartbeat Safe
(for up to 10 years)

CTOUCH Laser Nova

2 years

Heartbeat Safe
(for up to 10 years)

Heartbeat Safe
(for up to 10 years)

CTOUCH Riva

5 years

Heartbeat Safe
(for up to 10 years)

Heartbeat Safe
(for up to 10 years)

CTOUCH Riva R2

5 years

Heartbeat Life
(for up to 10 years)

Heartbeat Life
(for up to 10 years)

CTOUCH Riva D2

5 years

Heartbeat Life
(for up to 10 years)

Heartbeat Life
(for up to 10 years)

CTOUCH Neo

5 years

Heartbeat Life
(for up to 10 years)

Heartbeat Life
(for up to 10 years)

CTOUCH Canvas

5 years

-

-

CTOUCH Laser Air

7 years

-

-

CTOUCH Laser Air+

7 years

-

-

CTOUCH Leddura

2 years

-

-

* If purchased before July 1st, 2026: 5 years warranty

** Availability may differ per region

Accessories, OPS computers and mounts

  • Accessories come with a standard 2-year warranty.

  • Registration is not required for accessories.

  • It is not possible to get warranty extensions beyond this.

Product

Standard warranty

MTR for Aspen 4

2 years

i3CONNECT OPS

2 years

i3CONNECT Lift 3

2 years

i3CONNECT Lift 4

2 years

i3CONNECT Mount 2

2 years

i3CONNECT Stand 2

2 years

i3CONNECT Motion 2

2 years

LEARNHUB AR Tools

2 years

i3CONNECT AllSync Transmitter

2 years

i3CONNECT AllSync Receiver

2 years

i3CAIR

2 years

i3CAMERA Pro

2 years

i3CAMERA FHD

2 years

Accessories described under this heading, refer to one of the following product types which you can find on https://i3-connect.com/products/accessories .

They do not represent small accessories which you can find in, for example, the display accessories box. For such small accessories we refer to the general terms & conditions.

Troubleshooting

If your product is not listed above, its warranty cannot be extended or is no longer valid. For further questions or if you believe your product should be covered, please contact i3CONNECT support.