If something breaks on your i3CONNECT product and you believe it’s covered by warranty, this article guides you on who to contact and what to prepare. This process is for users whose products are still under warranty and who have not yet escalated the issue beyond their reseller or AV partner.
Contact your reseller or AV partner. The AV partner knows your situation best, has your warranty details, and are responsible for first-line support.
If your product is out of warranty, or you purchased from an unauthorized reseller, this article does not apply.
Have these ready
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Your invoice with a clear purchase date
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The product serial number: Find the serial number on your display or software
Instructions
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Check that your product is under warranty. You can check if your warranty is still valid by checking your invoice date and comparing it to the table found on this page:
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Contact your reseller or AV partner. They are responsible for first-line support and have your warranty details.
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Provide your invoice and serial number. This helps verify your warranty status and speeds up support.