The touchback on your interactive touch display isn’t working? Please be aware that the touchback function only works when you are screen sharing with:
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The i3ALLSYNC Touch HDMI/Type-C transmitter (hardware solution).
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The i3ALLSYNC windows transmitter (software application).
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The i3ALLSYNC macOS transmitter (software application).
Applications which do not support touchback:
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The i3ALLSYNC Android transmitter (software application).
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Airplay for iOS and macOS.
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Google Cast for macOS/Windows/Android.
What can you do when touchback doesn’t work:
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Please make sure that the touchback is enabled on the receiver (refer to 2-2-1).
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Please make sure that the USB for touchback is connected properly.
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Still no touchback? Please shut down the device and restart it.
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When none of the above solutions have worked, please contact our service and support team.