Are you trying to pair the hardware transmitter with the software receiver but failing? There are two possible solutions that you can try, firstly:
-
If you are using TX45 transmitters, check with your IT manager if the WiFi network is 2.4 GHz. The TX45 transmitter can’t work on a 5.0 GHz network. Only the new TX46 supports dual-band.
-
Check if the hotspot name on i3TOUCH contains special characters. When pairing, there is a moment when the transmitter accesses the i3TOUCH display hotspot for data exchange, and the former does not read special characters. so please make sure the hotspot name contains only numbers, and case-sensitive characters, but no +, ], /, ", TAB, and trailing spaces.
-
Other devices (such at meeting bars) may cause interference on the local network due to a high number of devices being connected to the same wifi channel at the same time. Check if there are not too many devices assigned to the same wifi channel. Normally the distribution happens automatically but you may need to set it manually for a more reliable connection.
If you would like to have more information on how to use the i3ALLSYNC solution in combination with the network, then please refer to Chapter 5: i3ALLSYNC Advanced Network Configurations.
If your i3TOUCH receiver recently switched WiFi networks, then please close your ALLSYNC application and restart it again.