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i3-Technologies Displays Troubleshooting

i3TOUCH Troubleshooting

i3TOUCH E10 Troubleshooting

i3TOUCH E10r how to solve "i3Store has stopped" error
i3TOUCH E10 - LICENSE MANAGER certification expired

i3TOUCH EX Troubleshooting

i3TOUCH EX How to change the physical keyboard layout
i3TOUCH EX write systemFW without remote controller
i3TOUCH EX How to install apps from "unknown source"
i3TOUCH EX How to clear cache and data from an application
i3TOUCH EX rewrite touchFW and calibrate
i3TOUCH EX How to disable the cast-to feature
i3TOUCH EX How to put custom wallpaper
i3TOUCH E10 / EX Allow .APK installation from unknown sources
i3TOUCH EX motion sensor doesnt work systemFW 3.0.10
i3TOUCH EX systemFW to i3STUDIO 3.0.10 fails via OTA
i3TOUCH EX remove settings password
i3TOUCH EX65 display can have some ghost touches when two EX65 displays are mounted very close together.
I3TOUCH EX How to change your wallpaper
I3TOUCH EX Remove pin code from lock screen and settings
i3TOUCH EX How to test your touch

i3TOUCH E-ONE Troubleshooting

i3TOUCH E-ONE write systemFW without remote controller
i3TOUCH E-ONE touch signal test
i3TOUCH E-One & EX How to do a factory reset
i3TOUCH E-ONE check for OTA systemFW update
I3TOUCH ES, EX, and E-One How to connect a bluetooth device
I3TOUCH E-ONE How to activate/deactivate USB Tethering
I3TOUCH E-ONE Remove pin code from lock screen and settings
i3TOUCH E-One How to change your wallpaper
i3TOUCH E-ONE How to enable/disable pixel shift
I3TOUCH E-One How to prepare the Display hotspot to connect i3Allsync transmitters
i3TOUCH E-ONE Choose the start-up option
i3TOUCH E-ONE how to disable Android

i3TOUCH ES Troubleshooting

i3TOUCH ES How to do a factory reset
i3TOUCH ES write systemFW without remote controller
i3TOUCH ES How to check touch firmware
i3TOUCH ES How to test your touch
i3TOUCH ES How to update touch firmware
i3TOUCH ES hdmi cec does not work
i3TOUCH ES the volume bar slides automatically back
i3TOUCH ES install .APK file

i3TOUCH P2 Troubleshooting

i3TOUCH P2 write systemFW without remote controller
i3TOUCH P2 & ULTRA 2.4GHz WiFi network channel support note

i3TOUCH PX Troubleshooting

i3TOUCH PX write systemFW without remote controller
i3TOUCH PX How to clear cache and data of Whiteboard/Annotate
i3TOUCH PX How to do a factory reset
i3TOUCH PX How to test the touch on PX
i3TOUCH PX How to upgrade touch firmware on the PX
i3TOUCH PXr / i3SIXTY PRO Rotation tool for Windows
i3TOUCH PX check for OTA systemFW update

i3TOUCH X-ONE Troubleshooting

i3TOUCH X-ONE write systemFW without remote controller
i3TOUCH X-ONE how to update touch firmware
i3TOUCH X-ONE How to disable the cast-to feature
i3TOUCH X-ONE How to clear cache and data from an app
i3TOUCH X-ONE / X2 How to test your touch
i3TOUCH X-ONE how to disable Android
i3TOUCH X-ONE How to do a factory reset
i3TOUCH X-ONE Set when you want the OPS to boot up
i3TOUCH X-ONE Clock app has limited functionality
i3TOUCH X-ONE my new device is having issues updating on first boot
i3TOUCH X-ONE how to replace the wifi module
i3TOUCH X-ONE HDMI1 display label does not match HDMI1 input software/remote controller button or RS232 command
i3TOUCH X-ONE How to change the standard browser
i3TOUCH X-ONE How to install an APK through USB stick
i3TOUCH X-ONE check for OTA systemFW update
i3TOUCH X-ONE How to change your wallpaper
i3TOUCH X-One How setup the multifunctional button
i3TOUCH X-ONE how to change your start-up channel
I3TOUCH X-One How to see the software version of an app
I3TOUCH X-ONE How to prepare the Display hotspot to connect i3Allsync transmitters

i3TOUCH X2 Troubleshooting

i3TOUCH X2 check for OTA systemFW update
i3TOUCH X2 How to clear cache and data from an app
i3TOUCH X2 write systemFW without remote controller
I3TOUCH X2 How to prepare the Display hotspot to connect i3Allsync transmitters
i3TOUCH X2 / X-One How to test your touch

i3TOUCH X3 Troubleshooting

i3TOUCH X3 write systemFW without remote controller
i3TOUCH X3 first-time boot procedure
i3TOUCH X3 touch test tool
i3TOUCH X3 how to clear the cache and data from an app
i3TOUCH X3 check for OTA systemFW update
i3TOUCH X3 How to do a factory reset
i3TOUCH X3 RS232 commands are not working (anymore)

i3TOUCH ULTRA Troubleshooting

i3TOUCH ULTRA write systemFW without remote controller
i3TOUCH ULTRA How to clear cache and data from an app
i3TOUCH ULTRA How to do a factory reset
i3TOUCH ULTRA How to test the touch

How to capture logs with the Logcat Reader app
i3TOUCH EDLA Video conferencing sound settings (Microsoft Teams & Google Meet)
i3TOUCH information about the motion sensor

i3SIXTY Troubleshooting

i3SIXTY 1 Troubleshooting

i3SIXTY 1 (S4300) write system firmware via USB

i3SIXTY 2 Troubleshooting

i3SIXTY 2 write systemFW without remote controller
i3SIXTY 2 Upgrade camera systemFW
i3SIXTY 2 mobile stand F43-C-2 installation manual
I3SIXTY2 How to calibrate your USB-C camera ports.
I3SIXTY2 How to calibrate your USB-C camera ports (ESP)

i3SIXTY 3 Troubleshooting

i3SIXTY 3 How to test your touch
i3SIXTY 3 check for OTA systemFW update
I3SIXTY 3 how to clear the cache and data from an app
i3SIXTY 3 write systemFW without remote controller
i3SIXTY3 camera - manually upgrade the camera

i3HUDDLE Troubleshooting

i3HUDDLE 3.2.6 installation guide and FAQ

i3TOUCH General Display Troubleshooting

i3APPS Clear cache and data
i3APPS Device has not been registered in our license server.
i3TOUCH how to solve or prevent inacurate touch input
i3TOUCH RS232 / TCP-UDP testing
i3TOUCH how to update the Zoom app
I3TOUCH general How to prepare the Display hotspot to connect i3Allsync transmitters
Cleaning guidelines for your favorite i3TOUCH display

i3WALL X PLUS replace an LED module

i3ALLSYNC Troubleshooting

i3ALLSYNC How to pair an Allsync dongle to a display
i3ALLSYNC Touch TX (USB-C & HDMI) MAC address
i3ALLSYNC performance test
i3ALLSYNC connected users not showing as connected users

i3ALLSYNC SOP

1 Connection issue

CASE 1-A TX-RX Connection issue
CASE 1-B Airplay Connection issue
CASE 1-C Google Cast Connection issue (Android device)
CASE 1-D Google Cast Connection issue (Google Chrome)
CASE 1-E HDMI/Type C Tx Connection issue

2 Audio issue

CASE 2-A No audio from i3ALLSYNC android RX after mirroring

3 Touch back issue

CASE 3-A Unable to touch back with i3ALLSYNC MAC TX

4 Pairing issue

CASE 4-A HDMI transmitter / USB-C transmitter

FAQ

How HDMI /Type C Tx pairing works
How to retrieve PMplayer.txt
How to turn on the permission in Mac OS for Google Cast
How to grant permission for touch back on Mac OS
How to Reset the app
Advance Troubleshooting of Airplay

i3ALLSYNC check version
i3ALLSYNC TX45 How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC enable/disable hardware decode
i3ALLSYNC USB-C TX (5ghz) How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC TX46 How to do a firmware upgrade of the hardware transmitter
i3ALLSYNC reinstall Allsync audio drivers

i3CAST-TO Troubleshooting

i3CAST-TO How to pair 2 displays with i3Cast-to
I3Allsync How to make an Cast-to connection

i3STUDIO Troubleshooting

i3STUDIO provide device info of
i3STUDIO give your device a unique name
i3STUDIO/CONNECT provides device info
i3CONNECT provide device info

i3APPS Troubleshooting

i3ANNOTATE Troubleshooting

i3ANNOTATE 2.0 what's new
I3ANNOTATE V2 installation conditions - information for system administrators

i3COLAB Troubleshooting

i3COLAB How to link MS Whiteboard in Colab/huddle Launcher
i3COLAB 3.2.8 installation guide and FAQ
I3COLAB Changing the conferencing app

i3LEARNHUB Troubleshooting

I3LEARNHUB How to create a folder tree

i3STORE Troubleshooting

i3STORE make sure apps are up to date

i3RDM Troubleshooting

I3RDM How to install an APK trough RDM

3rd Party devices Troubleshooting

How to change the refresh rate of your external monitor
How to correctly install macOS driver package

i3WHITEBOARD Troubleshooting

I3WHITEBOARD check the software version
I3WHITEBOARD The AR tools are not available

i3PERIPHERALS Troubleshooting

i3COMPUTER / OPS Troubleshooting

i3COMPUTER OPS#10 update bios
i3COMPUTER OPS x07 keeps rebooting in i3TOUCH E10/E10r displays
i3OPS EDLA when starting the conference it appears that the sound and microphone are not working
i3OPS x12UW Winlo64.sys "A driver cannot load on this device"

i3BOARD Troubleshooting

i3BOARD the windows calibration is not on point
i3BOARD i dont have touch/bad calibration on my i3boardv06 icw macbook

i3CAMERA Troubleshooting

I3CAMERA Pro 4k microphone not working in windows/android

i3FLOORSTAND / LIFT

i3FLOORLIFT doesnt move up/down anymore

i3GLIDE Troubleshooting

i3GLIDE Extended installation and balancing instructions

Breadcrumbs

i3-Technologies Troubleshooting
i3APPS Troubleshooting

On this Page

3rd Party devices Troubleshooting

How to change the refresh rate of your external monitor
How to correctly install macOS driver package

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