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Check your warranty coverage for products from i3CONNECT, i3-TECHNOLOGIES or CTOUCH

This article helps you quickly find the warranty period for your display, accessory, mount, or OPS computer. If your product is not listed, its warranty can no longer be extended or is no longer valid.

Apply for warranty extension

To request a warranty extension, follow the steps in this article:

Apply for extended warranty by registering a product serial number


Displays

Product

Standard warranty

After registration (including standard)

Paid warranty extension available

i3CONNECT Elm 2

2 years

5 years

1 year add-on,
2 year add-on,
3 year add-on or
Heartbeat Life (for up to 10 years)

i3CONNECT Aspen 4

2 years

5 years

1 year add-on,
2 year add-on,
3 year add-on or
Heartbeat Life (for up to 10 years)

i3CONNECT Walnut W1

2 years

3 years

1 year add-on

i3SIXTY 3

2 years

5 years


i3SIXTY 2

3 years

5 years only education


i3SIXTY 1

3 years



i3SIXTY 1R

3 years



i3SIXTY 1 Pro

2 years



i3TOUCH Ultra

3 years


2 year add-on, or
3 year add-on

i3TOUCH P2

3 years


2 year add-on

i3TOUCH E-One

3 years

5 years only education

2 year add-on, or
3 year add-on

i3TOUCH X-One

5 years

8 years only education

3 year add-on only for corporate

i3TOUCH X2

5 years

8 years only education

3 year add-on only for corporate

i3TOUCH X3

5 years

8 years only education

3 year add-on only for corporate

i3TOUCH ES

3 years

5 years only education

2 year add-on only for corporate

i3TOUCH EX/EXi

5 years

8 years only education

3 year add-on only for corporate

i3TOUCH PXr

3 years



i3TOUCH PX

3 years



CTOUCH Laser Sky

2 years

5 years

Heartbeat Life
(for up to 10 years)

CTOUCH Laser Nova

2 years


Heartbeat Life
(for up to 10 years)

CTOUCH Riva

5 years


Heartbeat Life
(for up to 10 years)

CTOUCH Riva R2

5 years


Heartbeat Life
(for up to 10 years)

CTOUCH Riva D2

5 years


Heartbeat Life
(for up to 10 years)

CTOUCH Neo

5 years


Heartbeat Life
(for up to 10 years)

CTOUCH Canvas

5 years



CTOUCH Laser Air

7 years



CTOUCH Laser Air+

7 years



CTOUCH Leddura

2 years

3 years


Accessories, OPS computers and mounts

All of our accessories have a standard warranty of 2 years. It is not possible to get warranty extensions beyond this.

Product

Standard warranty

i3CONNECT OPS

2 years

i3CONNECT Lift 3

2 years

i3CONNECT Lift 4

2 years

i3CONNECT Mount 2

2 years

i3CONNECT Stand 2

2 years

i3CONNECT Motion 2

2 years

i3CONNECT Measure

2 years

i3CONNECT AllSync Transmitter

2 years

i3CONNECT AllSync Receiver

2 years

i3CONNECT CAIR

2 years

i3CONNECT Camera Pro

2 years

i3CONNECT Camera FHD

2 years

Troubleshooting

If your product is not listed above, its warranty cannot be extended or is no longer valid. For further questions or if you believe your product should be covered, please contact i3CONNECT support.